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Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 31 May 2026
Mismanagement at the Aztec Hotel
We booked and paid for a signature family room, but when we opened the door, there were other people in the room. Quite embarrassing experience as obviously the room was double booked. Eventually we were given a standard double bed room and the sofa was turned into an extra bed for our son. There was no compensation.
Reviewed : 27 May 2026
Not good at all
My family and I had a meal at the traders arms and it was a disappointment, after reading all the reviews we thought we would give it a go, but the food was awful and the service was even worse, won't be returning.
Reviewed : 22 May 2026
Regular guest but never again!
Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?
Reviewed : 10 May 2026
Extremely disappointing overall
From the time we made a reservation until we checked in, we were inundated with emails urging us to book a table in the restaurant. These marketing emails were sent via the booking site and there was no option to stop them. At check in, we were told that we could not have breakfast unless we made a reservation. Thankfully, we never did. When we saw the menu we understood the reason for the aggressive marketing tactics - the prices in the restaurant were extremely high.
Reviewed : 10 May 2026
The food was ghastly
I'm moved to write a review for the first time because I can't believe that someone can spend so much effort on making a restaurant nice but then serve such poor food. I had venison pie with triple cooked chips. The pastry was hard to cut and the filing didn't taste of game nor anything other than the heavy salty sauce it was in. The chips were over cooked, stale and completely tasteless. The only part of the meal that had any flavour was the veg which consisted of a few carrots.
Reviewed : 03 May 2026
Poor food and service so very Thwaites
We booked a meal on Sunday 14th May for a friends birthday. We all ordered our meals and then ordered drinks. The men ordered blonde beer only to be told it was off and they would have to wait. I ordered a a 5 been chilli. When it came it was cold and dry I sent it back only to receive the same meal back with some greenery on top.
Reviewed : 25 Apr 2026
Awful night's sleep at the Cottons Hotel.
The noise in bedroom 300 from the heating or plumbing sounded like a jet taking of at times. woke me in the night several times.
Reviewed : 20 Apr 2026
Brilliant experience
7 of us went for a few drinks and a bite to eat. It didn’t disappoint from walking through the door. The staff were so friendly, the service was perfect. The food was out of this world. Will definitely be back and really looking forward to it!
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