Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 03 Jun 2026

Shocking behaviour

The table became available just as my husband was ordering drinks so we all started to make our way through, only to be confronted with the rudest person I have ever encountered. She stood behind the bar and yelled they are not having that table. Absolutely horrified I was carrying my 9 month old grandson, so felt the only thing to do was to leave I have no words to describe the absolute horror this woman was. I would never set foot in that "pub" again.

Reviewed : 03 Jun 2026

The food was ghastly

I'm moved to write a review for the first time because I can't believe that someone can spend so much effort on making a restaurant nice but then serve such poor food. I had venison pie with triple cooked chips. The pastry was hard to cut and the filing didn't taste of game nor anything other than the heavy salty sauce it was in. The chips were over cooked, stale and completely tasteless. The only part of the meal that had any flavour was the veg which consisted of a few carrots.

Reviewed : 02 Jun 2026

Typical Thwaites overpriced & unedifying

We stayed at this hotel as we were attending a wedding reception. i think the hotel is overated as it needs updating. The room was tiny and very old fashioned. The drinks were expensive and the snack we had in the bar before the wedding was overpriced a burger and chips was £22.50 i would have expected steak for that price. I would not recommend this hotel,We also didnt have breakfast as it was £27.00 each

Reviewed : 25 May 2026

Regular guest but never again!

Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?

Reviewed : 10 May 2026

Sunday lunch oh no!

We have dined at this pub before but a few weeks ago had an awful meal. the pie was dreadful with what was the meat?! and the pastry was inedible .The vegetables were soggy & overcooked.the staff were nice. The price we paid for what we had was expensive! We wont be diniing here again.

Reviewed : 08 May 2026

I paid for 3 empty rooms out of 4 at the Cottons hotel

Unable to reclaim this expense at work, so I personally lost +£420. I was hoping for some professional interaction and understanding from the hotel but the first time I got silence and on the subsequent occasion, received a direct no at reception. Pretty sure a hotel such as Cottons could have survived without this additional revenue. Will not book any of my clients into Cottons hotel again and warn my colleagues to avoid this hotel.

Reviewed : 18 Apr 2026

Really poor

Lift broken x nobody advised us so mother in law stuck in her room. Receptionist rude x abrupt. Food for a buffet was a disgrace, pretty much inedible. Have emailed General Manager 3 times along with the CEO of Thwaites x not even the courtesy of a reply from either of them, typical of Richard Bailey. If I could would give no stars but can only leave review if you click at least 1.

Reviewed : 14 Apr 2026

Tired and overpriced

We paid £338 to stay here (£165 B&B and £8 parking). The bar, restaurant and courtyard are modern and inviting but as soon as you climb the stairs to the bedrooms, the cracks begin to appear (literally!). Our room was dark with only a small window and minimum lighting. The bathroom ceiling had mildew and the paint was peeling off. The sink had age lines and the internal doors were knocked and worm.