Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 13 Jul 2026

Another good customer Lost

We have been regular customers at this pub over the years & always had good service and meals . . . until yesterday (Tuesday) lunchtime. You expect three things when you enter a restaurant: to be given a table, a menu & offered drinks. So we were given a table in full sight of the lady in charge and were then ignored for ten minutes, at which point we got up and left. As we left, the lady offered the excuse that there was a problem with the gas in the kitchen.

Reviewed : 12 Jul 2026

The food was ghastly

I'm moved to write a review for the first time because I can't believe that someone can spend so much effort on making a restaurant nice but then serve such poor food. I had venison pie with triple cooked chips. The pastry was hard to cut and the filing didn't taste of game nor anything other than the heavy salty sauce it was in. The chips were over cooked, stale and completely tasteless. The only part of the meal that had any flavour was the veg which consisted of a few carrots.

Reviewed : 11 Jul 2026

Food Poisoning at 4 star hotel.

My partner and I stayed one night at this 4 star hotel last weekend. We both had dinner in the restaurant. About midnight my partner was suddenly feeling sick and was up all night throwing up. Not the weekend away we had planned. I was Ok although I think it was because I had a cooked started and she had a selection from the chefs cold table. I did tell the reception on checkout and they said they were sorry but that was it.

Reviewed : 09 Jul 2026

Bitter experience

It really pains me to write a bad review of this pub as I have supported this pub for over 20 years but the sourness of the landlady left an incredible bitter taste in my mouth and I will not set foot in here again. The landlady was behind the bar on arrival but did not acknowledge me or my family. On ordering food, the grumpiness with me and the staff from the landlady was noticeable. The table next to us was served before us despite ordering after us.

Reviewed : 08 Jul 2026

I paid for 3 empty rooms out of 4 at the Cottons hotel

Unable to reclaim this expense at work, so I personally lost +£420. I was hoping for some professional interaction and understanding from the hotel but the first time I got silence and on the subsequent occasion, received a direct no at reception. Pretty sure a hotel such as Cottons could have survived without this additional revenue. Will not book any of my clients into Cottons hotel again and warn my colleagues to avoid this hotel.

Reviewed : 01 Jul 2026

Terrible experience but never again.

Waited an hour for food with no apology. Kids pasta was cold. Ordered J20 which didn’t taste nice and was then told “their own version”. Children’s chicken and chips had 3 tiniest pieces of chicken I’ve ever seen. Staff were off hand and unprofessional. Ordered fish and chips. Fish like rubber, very dry and chips also dry. Children ordered fruit salad which was inedible and had to be returned. Again no apologies staff unprofessional.

Reviewed : 25 Jun 2026

Not good

Novelty of the new landlord/landlady has worn off walked in on a Saturday night whilst they had an act on and sadly only a handful of people at the bar, looks like they have obviously upset a few people as the last night we went in you couldn't move, it would be such a shame o see a decent pub go under... thwaites need to seriously have a look at who they are employing to run their pubs

Reviewed : 18 Jun 2026

Excellent experience

Good, fresh food well cooked, great value for money. Attentive service but not fussy and very well kept beer! As I found out later that they are award winners. The log fire was lovely and cosy and certainly contributed to the warm friendly pub. We will definitely be back, and not just for our 10% discount.

Reviewed : 08 Jun 2026

Thwaites hospitality is unbelieveable

We arrived at 6.45 approximately and many people were eating meal in the outdoor area.We purchased our drinks (cost about £20.00).When we asked for menu to order meals we were told that they had stopped serving meals in outdoor area (despite fact that people around us were being served with full meals. When we asked what time they were supposed to stop serving meals outside, we were told there was no set time, they had just decided (for their own convenience) to stop at that minute.

Reviewed : 03 Jun 2026

Totally unacceptable

Called in for a drink 5pm. A group of I think regulars at the bar,one in particular tall,short grey hair and tattoos on both forearms never stopped fffing and blinding to the disgust of us and an elderly couple. Male member of staff behind the bar must have heard him and did nothing to tell him from using that language It's obvious they are regulars and think they can do want they want. Who wants to visit a pub and listen to the lowlife talk,I don't for sure.It needs addressing.

Reviewed : 30 May 2026

Overpriced, lacklustre service, couldn’t use facilities

We had several issues with our stay, all of which would probably have been fine at a cheaper hotel, but were really not up to four star standard. Furthermore could probably have let them go by if any member of staff had shown anything more than grumpy disinterest in our comfort or experience: I received emails telling me to call and book in advance to get a slot in the pool, when I did call I was told only direct bookings could prebook.

Reviewed : 22 May 2026

I will never visit again

I was very disappointed with food I had the turkey off the special board and it was the worst turkey I have ever had the sprouts where undercooked the parsnips where hard and the roast potatoes where hard I got a little pot of gravy which was tasteless the pig in blankets where pink and a little ring of stuffing it all was disgusting and I wasn't the only one who complained about there food around the table one even complained that much they got there money back im not one too complain so didn't