Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 19 Sep 2026

Very disappointed. Not the hotel it used to be.

Most of staff were indifferent at best and miserable at worst. Had to chase tidying up and preparation of room every day. Public area toilets were in a poor state. Annoyed that a separate payment was required to use the pool in what is supposed to be a spa hotel. Service was slow. The hotel lacked any form of front of house leadership or motivation or support. Nothing made us feel like we would like to come to Cottons again

Reviewed : 09 Sep 2026

Terrible food

Food was awful , chips couldn't even eat them , gammon just fat , VERY disappointed, no sorry from staff was refunded on the gammon Won't be going again

Reviewed : 09 Sep 2026

This spa is not worth 1 star!

After being told my party of 7 could turn up Sunday and use their pay as you gym spa pass and then have afternoon tea without needing payment. So we were all set rang today to book a treatment to now be told we are unable to go as they didn’t book it in. I managed to get a call back from the so called manager who more or less told me we were not told that and he could not accommodate us so bang goes my birthday treat as now too late to book anywhere else.

Reviewed : 29 Aug 2026

Absolute rip-off

£25 to check in early? £25 to check out later? Because I used Booking.com, I had to also pay £10 to use the spa facility, which i did'nt, because you cant continue to use the spa after 11am on day of check out. Total con, and £17 for breakfast is truly obscene, I travelled alone but if your a family of 4 breakfast will set you back £68.00!!! Management obsessed with tricking customers out of anything they can. Pathetic actually. Plenty of other hotels in the area, use them instead.

Reviewed : 29 Aug 2026

Quite uncomfortable due to the freezing cold room

The room was freezing cold. We couldn't get the temperature above 15oC and the air conditioning blew cold air all night. The shower room was freezing , even with the heated towel rail on. The breakfast wasn't very hot. The receptionist took a note of the problems we had encountered but didn't really offer any apology.

Reviewed : 25 Aug 2026

So very disappointed

We dined there this evening! My partners starter & main course was ok but my food was hugely disappointing. My starter was smoked salmon with prawns “ and the salmon was dried around the edges plus the prawns where tasteless and a strange shade of green “ I understand it was ment to be a verde sauce” but the presentation and taste was yuk!! Partner main lasagne & he say was just ok! The pasta was hard.

Reviewed : 15 Aug 2026

Gorgeous country pub

Just what you needed on a miserable Misty cold day. Roaring fire and cosy oldie worldy decor. Lots of parking. Very pleasant staff. The fish butty ( on a brioche bun) & mushy peas also with skinny fries. The beer battered haddock was beautiful. The goosnargh chicken BLT on brioche was also spot on and will definitely return. Highly recommended

Reviewed : 14 Aug 2026

Stopped by here on our way to the coast.

Given a warm friendly welcome by the barmaid we ordered drinks and asked if they were serving food told sorry no finishes at 2pm, it was 2.03pm.However off she went to check with the kitchen and told yes you can order food, and that's what you call customer service. We both ordered club sandwich and oh boy was it worth the wait, toasted bloomer with a side of fries and side salad. It was absolutely gorgeous and a huge portion.

Reviewed : 13 Aug 2026

Rip off, avoid at all coste

Absolute rip off!! Do not bother going, save your well earned money and go elsewhere. £10.45 for a pint of shandy and an orange and Lemonade. Absolutely scandalous. When I queried the cost, the bar tender looked sheepishly at the till, she knew it was overpriced and looked embarrassed. How a pub can charge those prices is ridiculous. In a city centre trendy bar I would expect that, not in a local pub.

Reviewed : 11 Aug 2026

Brilliant experience

7 of us went for a few drinks and a bite to eat. It didn’t disappoint from walking through the door. The staff were so friendly, the service was perfect. The food was out of this world. Will definitely be back and really looking forward to it!

Reviewed : 06 Aug 2026

How this hotel is rated 4 stars by the AA is beyond me

The room was not soundproofed, constant flow of noisy traffic throughout the night Noise from above room became increasingly intolerable. The bath didn't drain properly because the plughole was full of hairs. The toilet was filthy. We tried to make a formal complaint at reception but was told there were no complaint forms, etc..

Reviewed : 05 Aug 2026

Won't be back!

Booked a table here a week prior for the first time available, 5pm. Bearing in mind I have a child that needs to do the whole routine for school, we walk in at 4:51pm to be told that it will be at least 15-20 minutes before we get our table. The poor waitress was apologetic, but the manager was not and the girl who told us the bad news at the till couldn’t care less . We used to visit this pub regularly, but this is the second time in a row we’ve had an issue with them.