Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 24 Jul 2026

Overpriced, lacklustre service, couldn’t use facilities

We had several issues with our stay, all of which would probably have been fine at a cheaper hotel, but were really not up to four star standard. Furthermore could probably have let them go by if any member of staff had shown anything more than grumpy disinterest in our comfort or experience: I received emails telling me to call and book in advance to get a slot in the pool, when I did call I was told only direct bookings could prebook.

Reviewed : 16 Jul 2026

Thats our first last time we will come here.

We visited as a family and we were not impressed. The layout is not accommodating nor warm, the food was not great. I personally ordered the Haloumi starter which lacked flavour and texture and for mains I ordered the chicken and ham pie which tasted odd and had perfectly squared chicken pieces in a white sauce with chunky pieces of bacon; similar to that you get a KG of for a few quid along with a mass produced pastry lid.

Reviewed : 14 Jul 2026

Very disappointing to say the least

I was looking forward to returning for a Sunday lunch of the highest quality but what I was served fell considerably short. For starters the wife and I shared mussels. I often order mussels as I'm very partial to one from time to time. These were the worst I've ever had the misfortune to eat. Must of been frozen v strange taste. Really really poor. For main I had the lamb rump. At £26 this was quite possibly the most overpriced meal over ever eaten. 3 small tiny fatty pieces of lamb.

Reviewed : 11 Jul 2026

Awful, depressing place - Avoid

Before I even arrived I had a bad experience with Victoria in reservations who was rude and unhelpful. My room (and the whole hotel) was tired and shabby. The spa was not clean and there were several drunks in the sauna etc. (one of whom said she worked there !). They were serving alcohol in glasses around the pool area. Breakfast was a disaster-with the fruit salad arriving after the cooked breakfasts...I could go on. ..suffice to say this is an awful place on the edge of an industrial estate.

Reviewed : 28 Jun 2026

NEVER AGAIN !

To our surprise the table behind (that had ordered the exact same meals) received their food before us! We had to wait an additional 10 minutes for our food to arrive, which was okay but nothing to shout about. We were then asked if we’d like to look at the dessert menu which we accepted, after 15 minutes of waiting for them to come I had to ask the manager for them !! Very poor all round from all the staff ! Unimpressed with the dissatisfying service and will NOT RETURN.

Reviewed : 27 Jun 2026

Very, very disappointing meal

Just returned from what potentially could have been a lovely meal. Unset table, warm water, and under cooked over priced risotto. When mentioned waitress replied as if trying to educate us that it was 'al dente'....... this doesn't translate as crunchy. Other food items did not match description. Won't be returning, and this probably explains why only 3 tables were taken all evening.

Reviewed : 26 Jun 2026

Limited spa, limited wifi, overall poor.

Overall the reservation process is poor as they seemed to be expecting one guest despite the reservation clearing stating two guests. Even after check in the staff did not bother updating the room with towels etc for two guests. In summary there is no attention to customer service and the hotel certainly does not make sure a spa is available for residents (even the pool and whirl pool are limited access for children under 14 so kids have limited activties)

Reviewed : 17 Jun 2026

Excellent 1 Night Stay

The room was neat and tidy, well decorated, had a very comfortable bed with a tasteful modern bathroom, which had a very good raindrop and handheld shower with nice fluffy towels. In the room there was complimentary water, tea and coffee. The coffee being excellent coffee bags but no complimentary biscuits which would have been a nice touch. We booked directly on a bed and breakfast basis. The breakfast was excellent I have to say with plenty of choice.

Reviewed : 14 Jun 2026

Disappointing.

The single room was dreadful. No chair to sit on. No shelving in bathroom to put toiletries on and the shower smelt of cat pee. Not a pleasant room to be in . Certainly not four star. It smelt awful, staff put bleach down the shower drain. Smell came straight back. Better rooms in a Premier Inn. Breakfast let down by having to wait too long fir your breakfast to come when ordered.

Reviewed : 13 Jun 2026

Not good at all.

Rooms quite basic, a bit tired looking and small, no fridge. Bar and breakfast service not great, slow, got things wrong, we had to cancel evening drink order after waiting over 20 mins or would have been late for restaurant. One member of staff put cutlery for breakfast on outside table where we were eating by holding the ‘eating’ end of spoons, knives etc. Considering it’s AA rating and price it was disappointing

Reviewed : 06 Jun 2026

Quite uncomfortable due to the freezing cold room

The room was freezing cold. We couldn't get the temperature above 15oC and the air conditioning blew cold air all night. The shower room was freezing , even with the heated towel rail on. The breakfast wasn't very hot. The receptionist took a note of the problems we had encountered but didn't really offer any apology.