Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 24 Jul 2026

This spa is not worth 1 star!

After being told my party of 7 could turn up Sunday and use their pay as you gym spa pass and then have afternoon tea without needing payment. So we were all set rang today to book a treatment to now be told we are unable to go as they didn’t book it in. I managed to get a call back from the so called manager who more or less told me we were not told that and he could not accommodate us so bang goes my birthday treat as now too late to book anywhere else.

Reviewed : 22 Jul 2026

Great stay with great service

Turned up with a party of 16, had to add a plus one and was well accommodated, really good food and service, mine didn't arrive as expected but the team put it right straight away, always difficult with a large party of people, but the food came almost simultaneously for everyone which was unexpected, food was excellent from that point, the place has a lovely historic feel to it as several of our party had been here before over the last couple of decades, would definitely return myself.

Reviewed : 07 Jul 2026

What the heck was going on?

The food, whilst I can’t say has been bad in recent times, it is not what it used to be and it has gone down-hill. The customer service however, has noticeably declined. Gone are the friendly and helpful staff who could guarantee a decent service, rather it appears to be more of a bunch of kids in charge here, arguable more interested in socialising than taking down the details of orders correctly, nor ensuring all meals arrive somewhat together – if at all.

Reviewed : 06 Jul 2026

Overpriced, lacklustre service, couldn’t use facilities

We had several issues with our stay, all of which would probably have been fine at a cheaper hotel, but were really not up to four star standard. Furthermore could probably have let them go by if any member of staff had shown anything more than grumpy disinterest in our comfort or experience: I received emails telling me to call and book in advance to get a slot in the pool, when I did call I was told only direct bookings could prebook.

Reviewed : 05 Jul 2026

Very disappointed, bad slow service

We had booked a table for a party of 10 to round off a weekend away celebrating friends 40th birthdays. Having walked for an hour to get to the pub we were very thirsty and ordered drinks which we had to wait 15 minutes for. We then ordered food with a couple of nibble plates to keep us going. An hour and a half after arriving we still didn't have our main courses. The pub did not appear that busy.

Reviewed : 30 Jun 2026

We will not be visiting again!

The service was extremely poor considering that it was not busy and there were ample waiting on staff. We had to ask for everything from ordering to asking to pay not to mention over a half hour to wait for food and with a young baby in the party this was not acceptable. The food was just ok, the portion sizes were very disappointing thus making the value under par. The scallop starter was also poor value with three scallops for £17.50!! We haven't even paid that in some Manchester restaurants.

Reviewed : 26 Jun 2026

Awful stay at the Cottons hotel

Dirty beds, ants and loud rooms. Over booked rooms (and keys to said rooms given out to multiple sets of guests!). Other guests starting fights and stealing. Items missing from food order at breakfast. This is NOT a four star hotel. I wouldn't stay again even if it were given to me for free. Sorry.

Reviewed : 16 Jun 2026

I paid for 3 empty rooms out of 4 at the Cottons hotel

Unable to reclaim this expense at work, so I personally lost +£420. I was hoping for some professional interaction and understanding from the hotel but the first time I got silence and on the subsequent occasion, received a direct no at reception. Pretty sure a hotel such as Cottons could have survived without this additional revenue. Will not book any of my clients into Cottons hotel again and warn my colleagues to avoid this hotel.