Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 01 Jul 2026

Awful, depressing place - Avoid

Before I even arrived I had a bad experience with Victoria in reservations who was rude and unhelpful. My room (and the whole hotel) was tired and shabby. The spa was not clean and there were several drunks in the sauna etc. (one of whom said she worked there !). They were serving alcohol in glasses around the pool area. Breakfast was a disaster-with the fruit salad arriving after the cooked breakfasts...I could go on. ..suffice to say this is an awful place on the edge of an industrial estate.

Reviewed : 28 Jun 2026

Excellent experience

Good, fresh food well cooked, great value for money. Attentive service but not fussy and very well kept beer! As I found out later that they are award winners. The log fire was lovely and cosy and certainly contributed to the warm friendly pub. We will definitely be back, and not just for our 10% discount.

Reviewed : 28 Jun 2026

Overpriced old rusty rotten hotel room for £250

Sofa bed was horrendously inadequate. huge mirror stuck above the main bed, which I was nervous of sleeping under, especially as a boy was killed near us from a large mirror falling off a wall and crushing him. woken up middle of the night by drunk guests parting in the halls, no staff to assist with the noise/behaviour. drinks very over priced, £10 for a glass of Prosecco. service at breakfast was non existent. so expensive for a grimy hotel room.

Reviewed : 14 Jun 2026

It's the last time I will visit this place.

It’s the very first time I wanted to leave a review to a restaurant. I thought I must share my experience with people who’re thinking about visiting this restaurant. Totally unhappy experience in terms of food and service we received. Long waiting time for the food (an hour) and none of us enjoyed the food nor their service.

Reviewed : 14 Jun 2026

Yuk

Went with my husband for cheese pie special,sat looking around and it was dirty. Dead flies on the windows ledge and carpet needed a vac. Ask for condiments and brown sauce and ketchup came squirted on a plate and looked lumpy.tasted it and was disgusting. The cheese pie was made with blue cheese( not written on the menu) so I didn't like that. Pleasant service but overall experience was like a greasy jeans!

Reviewed : 11 Jun 2026

Well situated but otherwise poor.

Room service poor- some food undercooked. Requested a ground floor room and had this confirmed by the hotel. Arrived to be given a room on floor 3 with no option to move. Room and communal areas very dated. Various stains in room. Communication with the spa very poor. Not enough staff at breakfast causing delays and inaccuracies in orders for group. For the cost of the room I would expect a better standard. Noise from other rooms was distracting.

Reviewed : 09 Jun 2026

Awful experience

From 2hour waits for food to rude waiting in staff it became laughable, one evening I saw two people come back into the hotel and sit down and eat a Mac Donald’s and KFC both on different tables in a 4star rated hotel. I Suspect either the staff are terrified of the chef or the staff don’t communicate with the chef. After all is said and done despite the lovely decor I would avoid this place if you are looking for a 4star stay it’s more like faulty towers than a four star hotel and such a shame

Reviewed : 09 Jun 2026

Thwaites hotels are awful.

I booked two rooms to treat my Mum to a night away. We had our rooms beside each other & upon entrance of the room I was instantly disappointed. The decor & furnishings are so tired & dated, the walls had marks all over them in various places, the bathroom shower tiles are in serious need of new grouting & the marble sink is discolored & stained, not what I expect to see when paying for a 4 * hotel! The bar service is a joke, waiting half an hour for our drinks to be brought over to us.

Reviewed : 07 Jun 2026

Another good customer Lost

We have been regular customers at this pub over the years & always had good service and meals . . . until yesterday (Tuesday) lunchtime. You expect three things when you enter a restaurant: to be given a table, a menu & offered drinks. So we were given a table in full sight of the lady in charge and were then ignored for ten minutes, at which point we got up and left. As we left, the lady offered the excuse that there was a problem with the gas in the kitchen.

Reviewed : 06 Jun 2026

Wheelchair users Not Welcome

Tried staying here as a wheelchair user wanting to simply sleep, eat, wash and shower BUT despite booking a wheelchair accessible room this is not possible at at this 4**** hotel. They told me my only option was to use the spa facilities which were some 100m from my room. MOST UNWELCOME AVOID AT ALL COSTS IF YOU ARE A WHEELCHAIR USER !!!

Reviewed : 21 May 2026

Business hotel they are joking!

Rude staff and Management didn’t seem to care less! Not worth the money paid for rooms. Had better experience elsewhere for less money. For the benefit of minimum characters, manager wasn’t bothered with dealing with my complaint, staff clearly working for their wage and that’s it!