Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 30 Oct 2026

Over priced and dirty

We had the twilight package for the spa and evening meal in the restaurant! The “spa” is a swimming pool, sauna and steam room. Very small area and was dirty. Towels and robes given were also dirty and had to request new ones, then was given a robe so worn and ripped! Girl on reception was rude and did not have a clue how to work her computer system. Didn’t explain anything to us and just pointed us in the direction of the changing room. Staff for the treatment turned up 5 minutes late.

Reviewed : 28 Oct 2026

Not worth the money - not a luxury experience.

The Leisure facilities were not what we were expecting for a "spa" more like the local swimming pool. The prices in the restaurant were not reflective of the food or service. The room was like a premier inn but the bedding was ancient. The spa treatments were not luxury, the staff were nice, but £42 nails were all smudged on the way out as we were moved along before they dried. By this point we had already decided we were never going back and had another event to go to so left.

Reviewed : 24 Oct 2026

Really poor

Lift broken x nobody advised us so mother in law stuck in her room. Receptionist rude x abrupt. Food for a buffet was a disgrace, pretty much inedible. Have emailed General Manager 3 times along with the CEO of Thwaites x not even the courtesy of a reply from either of them, typical of Richard Bailey. If I could would give no stars but can only leave review if you click at least 1.

Reviewed : 14 Oct 2026

NEVER AGAIN !

To our surprise the table behind (that had ordered the exact same meals) received their food before us! We had to wait an additional 10 minutes for our food to arrive, which was okay but nothing to shout about. We were then asked if we’d like to look at the dessert menu which we accepted, after 15 minutes of waiting for them to come I had to ask the manager for them !! Very poor all round from all the staff ! Unimpressed with the dissatisfying service and will NOT RETURN.

Reviewed : 13 Oct 2026

Dirty room, management needs to pay attention.

It wasn't just slightly dirty: I could run a finger through dust in various parts of the room, there was a leaky pipe underneath the floorboards in the bathroom that was seeping brown liquid and the bathroom smelt damp. The corridors and stairs were dirty, with frayed carpet and stains everywhere.

Reviewed : 07 Oct 2026

Really good value

Held our wedding reception at this venue. Nothing was too much trouble and all ran smoothly, from the timing of the food courses being served, even allowing breaks when needed as the portion sizes were generous. Food was all lovely and commented on by all. Big thank you to Tom, Mark and all the staff.

Reviewed : 05 Oct 2026

Rude Manager typical of Thwaites group.

Stayed with a group of friends for a birthday celebration & long walks with the dogs. Beautiful setting, comfortable but small rooms. Food average, service very poor. Assistant Manager made us feel that everything was too much trouble, that we were an inconvenience instead of paying guests. Requested feedback from us then emailed an appalling & very offensive reply.

Reviewed : 24 Sep 2026

Conned on afternoon tea.

Booked the afternoon tea for myself and friend for their birthday. On the website it says the price is £30. We enjoyed the food and service itself, but when it came to pay, our bill was £60. I questioned why it was double and the waitress said it was pp for the AT. On the website and menu there is nowhere it states its per person. No * used or small print, and was not explained when booked/on arrival and being seated.

Reviewed : 19 Sep 2026

I paid for 3 empty rooms out of 4 at the Cottons hotel

Unable to reclaim this expense at work, so I personally lost +£420. I was hoping for some professional interaction and understanding from the hotel but the first time I got silence and on the subsequent occasion, received a direct no at reception. Pretty sure a hotel such as Cottons could have survived without this additional revenue. Will not book any of my clients into Cottons hotel again and warn my colleagues to avoid this hotel.

Reviewed : 16 Sep 2026

Extremely disappointing overall

From the time we made a reservation until we checked in, we were inundated with emails urging us to book a table in the restaurant. These marketing emails were sent via the booking site and there was no option to stop them. At check in, we were told that we could not have breakfast unless we made a reservation. Thankfully, we never did. When we saw the menu we understood the reason for the aggressive marketing tactics - the prices in the restaurant were extremely high.

Reviewed : 11 Sep 2026

Never ever have a meal here!

We ordered prawn and smoked salmon cocktail, which at £18:95 seemed a little expensive. What it comprised of was a small piece of smoked salmon and about 8 baby shrimps. ( Prawns they were not and even calling them shrimps would be a stretch.) All on a bed of lettuce. The chips that came with the main course were half cooked, tasteless and difficult to swallow. The linguine had almost the equivalent of two sliced chilli peppers hidden it which completely took away the delicate flavour of the crab