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Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 12 Jul 2026
POOR QUALITY SERVICE
The service was very poor and I was not impressed with the quality. Waiting staff were lounging around and watched me eat which made me feel very uncomfortable. Felt like I was rushed out of the restaurant and given the bill without me even asking for it! WOULD NOT RETURN
Reviewed : 11 Jul 2026
Thwaites has just lost another guest.
Arcane ruling that they cannot accept the Queens shilling after 11.30pm at the bar because they have cashed their till. Inflexible and totally worst service I have had in 25 years of Hotel Travel. Will give this a wide berth and their Sister Hotels.
Reviewed : 24 Jun 2026
Brilliant experience
7 of us went for a few drinks and a bite to eat. It didn’t disappoint from walking through the door. The staff were so friendly, the service was perfect. The food was out of this world. Will definitely be back and really looking forward to it!
Reviewed : 22 Jun 2026
UNTRUSTWORTHY STAFF
Stayed in this hotel for 2 nights for a friends wedding. When I checked out Saturday morning I realised within 15 minutes that I had left my toiletries in the bathroom and phoned the hotel straight away to inform them as cleaners had not yet been to my room to clean. A lady on reception told me they would go to the room to retrieve the items and call me back to arrange posting. I received a phone call over 24 hours later on Sunday evening to say that none of my items were found.
Reviewed : 19 Jun 2026
Awful night's sleep at the Cottons Hotel.
The noise in bedroom 300 from the heating or plumbing sounded like a jet taking of at times. woke me in the night several times.
Reviewed : 04 Jun 2026
Remortgaged my house for a G&T...
I came on a pub crawl night out with friends and I ordered a gin and tonic at the bar. I was asked for £8.30 and when I questioned why it was so expensive (it was a single!)- I was told because it was a Tanqueray?! I showed them the gin menu where it said £6.50 and the barmaid wasn't having any of it. I reluctantly paid and left. £8.30 for a G&T? Won't be back anytime soon...
Reviewed : 02 Jun 2026
Limited spa, limited wifi, overall poor.
Overall the reservation process is poor as they seemed to be expecting one guest despite the reservation clearing stating two guests. Even after check in the staff did not bother updating the room with towels etc for two guests. In summary there is no attention to customer service and the hotel certainly does not make sure a spa is available for residents (even the pool and whirl pool are limited access for children under 14 so kids have limited activties)
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