Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 31 Oct 2026

Wheelchair users Not Welcome

Tried staying here as a wheelchair user wanting to simply sleep, eat, wash and shower BUT despite booking a wheelchair accessible room this is not possible at at this 4**** hotel. They told me my only option was to use the spa facilities which were some 100m from my room. MOST UNWELCOME AVOID AT ALL COSTS IF YOU ARE A WHEELCHAIR USER !!!

Reviewed : 27 Oct 2026

Stay away at busy times

The service was so slow.. i would never recommend coming here on at Saturday night like we did.. the food was average at best... we kept getting the wrong drinks which my party found frustrating especially after waiting 35 mins for them..

Reviewed : 16 Oct 2026

Great value

Under new management and thought me an the missus would try out the new menu. The beer in here is always top notch and the food was great really good value for money. Had 2 courses a few drink bill was about £40 well worth it and just what we needed. Will definitely be back. Thanks very much guys

Reviewed : 15 Oct 2026

Would not recommend to anyone!

Booked a family meal for my sons birthday yesterday, what a disappointment. Some of the choices that our family ordered had run out, bearing in mind it was only 4.30pm, then some of the meals were under cooked. Next was the sweet course, no chocolate ice cream, someone ordered the lemon sorbet cheese cake and guess what no lemon sorbet left also they had run out of baileys for our coffee. It was a very disappointing evening and would never go again.

Reviewed : 10 Oct 2026

So very disappointed

We dined there this evening! My partners starter & main course was ok but my food was hugely disappointing. My starter was smoked salmon with prawns “ and the salmon was dried around the edges plus the prawns where tasteless and a strange shade of green “ I understand it was ment to be a verde sauce” but the presentation and taste was yuk!! Partner main lasagne & he say was just ok! The pasta was hard.

Reviewed : 06 Oct 2026

Poor afternoon tea!

Visited in Aug for a school friends reunion. Had to pay £29.99 for this in advance. Which I found odd. When we arrived in restaurant we were pretty much ignored. Asked for a jug of water which we were eventually given after about 20 mins. Afternoon tea was poor at best. Small portions and no staff available to complain to. Will not return.

Reviewed : 05 Oct 2026

Very disappointed. Not the hotel it used to be.

Most of staff were indifferent at best and miserable at worst. Had to chase tidying up and preparation of room every day. Public area toilets were in a poor state. Annoyed that a separate payment was required to use the pool in what is supposed to be a spa hotel. Service was slow. The hotel lacked any form of front of house leadership or motivation or support. Nothing made us feel like we would like to come to Cottons again

Reviewed : 03 Oct 2026

Expensive and poor quality

Firstly we were not allowed to pick our own seats and were shown to a dark corner, the pub was very cold and when the meal arrived I was presented with undercooked veg and slices of turkey which had no taste at all and looked very much like the thinly sliced turkey you get in a supermarket, in fact I have had tastier turkey from a supermarket. The tastiest part of the meal were the mashed carrots. Felt it was money wasted and I will definitely not be eating here again. Don't usually write review

Reviewed : 29 Sep 2026

I was mis sold my room at the Aztec Hotel

I selected the hotel using the 'refine search' functions and found one with a pool. I booked this and it was not until I had my payment accepted and confirmation that it said the price did not include the pool. apparently this is only for people booking direct. I was mis sold my room, unfortunately this started my stay on a negative and its quite difficult to see positives after you know you have been duped. the hotel blamed booking.com.

Reviewed : 27 Sep 2026

Awful, depressing place - Avoid

Before I even arrived I had a bad experience with Victoria in reservations who was rude and unhelpful. My room (and the whole hotel) was tired and shabby. The spa was not clean and there were several drunks in the sauna etc. (one of whom said she worked there !). They were serving alcohol in glasses around the pool area. Breakfast was a disaster-with the fruit salad arriving after the cooked breakfasts...I could go on. ..suffice to say this is an awful place on the edge of an industrial estate.

Reviewed : 27 Sep 2026

Spare your cash for the real spa hotel.

Hotel has no foyer.. its unbelievable. £234 a night for a junior room with no breakfast. Ancient rooms with dirty carpets and horrid smell. Got a room cheaper at a spa nearby not.far from Thwaites so called Spa.

Reviewed : 24 Sep 2026

Absolutely excellent

Well worth the effort to visit , we had the fish and chips x2 plus the southern fried chicken tenders and chips, I can honestly say it was the best fish and chips I’ve ever eaten out couldn’t fault it , my wife said her fried chicken was really tasty , the place itself is tastefully decorated and you can tell they have a pride about the way it looks. We would not hesitate to recommend this Inn, also a mention to the lady who looked after us Alice , brilliant!