Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 05 Jun 2026

Over priced and dirty

We had the twilight package for the spa and evening meal in the restaurant! The “spa” is a swimming pool, sauna and steam room. Very small area and was dirty. Towels and robes given were also dirty and had to request new ones, then was given a robe so worn and ripped! Girl on reception was rude and did not have a clue how to work her computer system. Didn’t explain anything to us and just pointed us in the direction of the changing room. Staff for the treatment turned up 5 minutes late.

Reviewed : 30 May 2026

Absolutely excellent

Well worth the effort to visit , we had the fish and chips x2 plus the southern fried chicken tenders and chips, I can honestly say it was the best fish and chips I’ve ever eaten out couldn’t fault it , my wife said her fried chicken was really tasty , the place itself is tastefully decorated and you can tell they have a pride about the way it looks. We would not hesitate to recommend this Inn, also a mention to the lady who looked after us Alice , brilliant!

Reviewed : 30 May 2026

Not good

Novelty of the new landlord/landlady has worn off walked in on a Saturday night whilst they had an act on and sadly only a handful of people at the bar, looks like they have obviously upset a few people as the last night we went in you couldn't move, it would be such a shame o see a decent pub go under... thwaites need to seriously have a look at who they are employing to run their pubs

Reviewed : 26 May 2026

Unnacceptable

Our stay at the Cottons on 11th and 12th February(which was essential travel for my father's funeral) the heating didn't work, eventually found someone, who came and reset the thermostat, but went off again soon after, the second night was the same it was -1/2 outside, someone brought us a electric heater at about 10.30 pm . The shower didn't get hot. Had to ask for coffee, teaspoons etc . Frayed carpets. Very unpleasant stay in very personal circumstances. Room 148

Reviewed : 25 May 2026

Aztec Hotel really bad.

Since the truth is that I am not happy with the hotel, I never find anyone at the reception and even if I call, they do not pick up the phone, yesterday I went to the bar with my card credit card and they told me that they couldn't give me anything because the card was not registered in the room, which doesn't make sense because it's a bar open to the public and I was paying with my card, not putting the money in the room account.

Reviewed : 21 May 2026

Very disappointed, bad slow service

We had booked a table for a party of 10 to round off a weekend away celebrating friends 40th birthdays. Having walked for an hour to get to the pub we were very thirsty and ordered drinks which we had to wait 15 minutes for. We then ordered food with a couple of nibble plates to keep us going. An hour and a half after arriving we still didn't have our main courses. The pub did not appear that busy.

Reviewed : 21 May 2026

Very disappointed. Not the hotel it used to be.

Most of staff were indifferent at best and miserable at worst. Had to chase tidying up and preparation of room every day. Public area toilets were in a poor state. Annoyed that a separate payment was required to use the pool in what is supposed to be a spa hotel. Service was slow. The hotel lacked any form of front of house leadership or motivation or support. Nothing made us feel like we would like to come to Cottons again

Reviewed : 17 May 2026

Family meal

We went up after the refurb and yes what a difference the deco and the place looks amazing well done to the new tenants and all the staff. We ordered food which the Chef Colin always delivers and the quality is amazing. Would recommend to anyone.

Reviewed : 14 May 2026

Dreadful sleep, Food made us very ill.

The food - was just terrible, yes I am a vegetarian but un cooked peppers and soggy veg is just not my thing. To make things worse, several family members including myself got very very poorly from the evening buffet!! (we have informed the hotel and are awaiting a call back which has yet to materialise!) The room - we were awoken at 0800 on the sunday morning by a laundry delivery, lots of banging and shouting.

Reviewed : 10 May 2026

Food hygiene is a joke.

There were other, potentially serious, problems. Firstly the stale milk, both in my room and at breakfast. This was totally unacceptable, as everyone knows about food hygiene standards nowadays. If that wasn’t enough, the room was on the cramped side, my egg’s benedict has no butter and the waitresses forgot my orange juice. Oh and I had to ask for the complimentary coffee to be placed in my room(with food). How can you charge £180/night for a room and not even provide the free drinks?

Reviewed : 30 Apr 2026

Awful stay at the Cottons hotel

Dirty beds, ants and loud rooms. Over booked rooms (and keys to said rooms given out to multiple sets of guests!). Other guests starting fights and stealing. Items missing from food order at breakfast. This is NOT a four star hotel. I wouldn't stay again even if it were given to me for free. Sorry.

Reviewed : 21 Apr 2026

An experience to forget

My youngest nephew then found his glass had a serious and visible crack in it. The starters finally arrived a good 30 minutes after they had been ordered, again no apology and even then one of the starters was incorrect. They did offer, grudgingly, to exchange it.On to the main course. Five of the six meals arrived and, five minutes later mine arrived. I'd ordered from the specials board. it was said to include Mustard MASH. It arrived with hot food piled on a horrible heap of cold potato salad.

Reviewed : 14 Apr 2026

Disappointing once again

Alarm bells should have rung large sign outside advertising for chefs, service could not fault, starters pork pie and a garlic bread hot ok. Main courses not so good chips more like roast potatoes, cheese and onion pie Luke warm in middle very uninviting. ploughmans appeared to have been around a while ham dried up. Ham and eggs nothing special very salty.