Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 16 Jul 2026

Disgusting service and food contamination

We decided to visit the The Royal after a family walk and ordered 3 meals. We ordered the firecracker chicken as part of our meals. In the salad was a large feather beneath the salad. When we approached the staff the bar lady was kind and polite and took the plate away. What happened next was disgusting. The manger rudely came over and stated that this was not his fault and he wouldn't be offering a replacement

Reviewed : 14 Jul 2026

Wheelchair users Not Welcome

Tried staying here as a wheelchair user wanting to simply sleep, eat, wash and shower BUT despite booking a wheelchair accessible room this is not possible at at this 4**** hotel. They told me my only option was to use the spa facilities which were some 100m from my room. MOST UNWELCOME AVOID AT ALL COSTS IF YOU ARE A WHEELCHAIR USER !!!

Reviewed : 11 Jul 2026

Excellent 1 Night Stay

The room was neat and tidy, well decorated, had a very comfortable bed with a tasteful modern bathroom, which had a very good raindrop and handheld shower with nice fluffy towels. In the room there was complimentary water, tea and coffee. The coffee being excellent coffee bags but no complimentary biscuits which would have been a nice touch. We booked directly on a bed and breakfast basis. The breakfast was excellent I have to say with plenty of choice.

Reviewed : 04 Jul 2026

Very disappointed. Not the hotel it used to be.

Most of staff were indifferent at best and miserable at worst. Had to chase tidying up and preparation of room every day. Public area toilets were in a poor state. Annoyed that a separate payment was required to use the pool in what is supposed to be a spa hotel. Service was slow. The hotel lacked any form of front of house leadership or motivation or support. Nothing made us feel like we would like to come to Cottons again

Reviewed : 01 Jul 2026

Terrible experience but never again.

Waited an hour for food with no apology. Kids pasta was cold. Ordered J20 which didn’t taste nice and was then told “their own version”. Children’s chicken and chips had 3 tiniest pieces of chicken I’ve ever seen. Staff were off hand and unprofessional. Ordered fish and chips. Fish like rubber, very dry and chips also dry. Children ordered fruit salad which was inedible and had to be returned. Again no apologies staff unprofessional.

Reviewed : 29 Jun 2026

Terrible Service

We tried to order food but was told they had stopped serving outside despite seeing people getting food. They were serving food inside though! This was only 18.15. Also they didn’t tell us before ordering drinks so we wasted £20 on drinks. Me and my baby came home with empty stomach. We will not be returning.

Reviewed : 27 Jun 2026

Tired and overpriced

We paid £338 to stay here (£165 B&B and £8 parking). The bar, restaurant and courtyard are modern and inviting but as soon as you climb the stairs to the bedrooms, the cracks begin to appear (literally!). Our room was dark with only a small window and minimum lighting. The bathroom ceiling had mildew and the paint was peeling off. The sink had age lines and the internal doors were knocked and worm.

Reviewed : 26 Jun 2026

Quite uncomfortable due to the freezing cold room

The room was freezing cold. We couldn't get the temperature above 15oC and the air conditioning blew cold air all night. The shower room was freezing , even with the heated towel rail on. The breakfast wasn't very hot. The receptionist took a note of the problems we had encountered but didn't really offer any apology.

Reviewed : 26 Jun 2026

Typical Thwaites overpriced & unedifying

We stayed at this hotel as we were attending a wedding reception. i think the hotel is overated as it needs updating. The room was tiny and very old fashioned. The drinks were expensive and the snack we had in the bar before the wedding was overpriced a burger and chips was £22.50 i would have expected steak for that price. I would not recommend this hotel,We also didnt have breakfast as it was £27.00 each

Reviewed : 11 Jun 2026

Not a good experience

We ordered two meals. Scampi and chips and Hunters chicken with chips. After 20 minutes we were told they had no Scampi and was offered Fish goujons but in batter not breadcrumbs. Why tell us after 20 minutes ? And not after we had ordered. Surely the chef should know what he has in . Another 25 minutes of waiting, the food arrived . Only to have some Scampi on it and some fish goujons. Over cooked. Fries not chips. The Hunters chicken had way too much cheese on top.

Reviewed : 10 Jun 2026

Not good enough ?

We had been to a canal gala and drove here for a late Sunday lunch. We were met by a lady who said we could sit at any table that hadn`t got a reserved notice (we are not stupid) and she would follow us through with menus. We found a nice table for two and waited and waited for the lady to appear. We were completely ignored and yet people arriving after us were shown the specials board and given menus. We eventually left without either food or drink.

Reviewed : 07 Jun 2026

What a treat

After a couple recent positive visits for food and drinks I thought we could arrange a long awaited family get together to Celebrate so many missed special occasions over the last few months .. we decided to use the marquee area ( even though the rest of the pub take hygiene VERY seriously). Ben and Kerry suggested a buffet due to numbers, I even met with the chef to choose options ! Boy we were not disappointed.

Reviewed : 30 May 2026

Absolutely superb

Myself, wife and daughter are vegan and they made a separate mini buffet for us on a separate table. The food was the best I have ever had for a buffet in a pub. Homemade pizza, garlic bread, salad, spring rolls and an amazing tomato soup. Everything was delicious. Really cannot fault this pub, brilliant and please visit for superb food, great beer choice and friendly smiling faces…perfect.