Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 04 Jul 2026

Extremely disappointing overall

From the time we made a reservation until we checked in, we were inundated with emails urging us to book a table in the restaurant. These marketing emails were sent via the booking site and there was no option to stop them. At check in, we were told that we could not have breakfast unless we made a reservation. Thankfully, we never did. When we saw the menu we understood the reason for the aggressive marketing tactics - the prices in the restaurant were extremely high.

Reviewed : 23 Jun 2026

I left Aztec Hotel at 11pm bed was too uncomfortable

Room wasn’t ready on arrival bed wasn’t made up until 5pm! The extra bed was given a single quilt inadequate for a double bed. Room was too small even though I had spoke to property twice about number of guests. Bed was uncomfortable and dangerous has sharp metal down the side. Really bad for children staying in the room.

Reviewed : 20 Jun 2026

Not good at all.

Rooms quite basic, a bit tired looking and small, no fridge. Bar and breakfast service not great, slow, got things wrong, we had to cancel evening drink order after waiting over 20 mins or would have been late for restaurant. One member of staff put cutlery for breakfast on outside table where we were eating by holding the ‘eating’ end of spoons, knives etc. Considering it’s AA rating and price it was disappointing

Reviewed : 16 Jun 2026

I will never stay at this establishment again!

It was the noisiest hotel I have stayed in. Doors banging,people shouting and being able to hear what was happening in the room & bathroom was not pleasant. close to the airport so numerous planes flying over. worst was the cleanliness in the bathroom, wall had something smeared across it, the plug holes were disgusting, thick black gunge put me of using the bath or the basin as it was extremely visible.

Reviewed : 16 Jun 2026

Rude Manager typical of Thwaites group.

Stayed with a group of friends for a birthday celebration & long walks with the dogs. Beautiful setting, comfortable but small rooms. Food average, service very poor. Assistant Manager made us feel that everything was too much trouble, that we were an inconvenience instead of paying guests. Requested feedback from us then emailed an appalling & very offensive reply.

Reviewed : 30 May 2026

Terrible experience but never again.

Waited an hour for food with no apology. Kids pasta was cold. Ordered J20 which didn’t taste nice and was then told “their own version”. Children’s chicken and chips had 3 tiniest pieces of chicken I’ve ever seen. Staff were off hand and unprofessional. Ordered fish and chips. Fish like rubber, very dry and chips also dry. Children ordered fruit salad which was inedible and had to be returned. Again no apologies staff unprofessional.

Reviewed : 29 May 2026

Family birthday

The staff were very helpful on arrival by holding the door open as some of our party had mobility issues. Very welcoming. Busy pub but staff very efficient without rushing guests to choose food or drink. Excellent food. Good sized portions. Had salmon and prawn cocktail. Duck chorizo salad and goats cheese parcel. Mains were beef and mushrooms pot pie and thai salmon salad. Very tasty.

Reviewed : 27 May 2026

I was mis sold my room at the Aztec Hotel

I selected the hotel using the 'refine search' functions and found one with a pool. I booked this and it was not until I had my payment accepted and confirmation that it said the price did not include the pool. apparently this is only for people booking direct. I was mis sold my room, unfortunately this started my stay on a negative and its quite difficult to see positives after you know you have been duped. the hotel blamed booking.com.

Reviewed : 26 May 2026

Not good at all

My family and I had a meal at the traders arms and it was a disappointment, after reading all the reviews we thought we would give it a go, but the food was awful and the service was even worse, won't be returning.