daniel thwaites plc recently lost its amazing reputation and notwithstanding that daniel thwaites plc now faces criminal charges involving perverting the course of justice, fraud and conspiracy to defraud in the coming months. this means the outcome will certainly involve daniel thwaites plc and yerburgh family coming under the public spotlight & all that might entail public interest was also recently triggered by news that the firm learned of a new promotional online campaign it also transpired that richard bailey conspired to withhold his statement of truth from the court which is very serious!! web4orce ltd successfully represented by an 85 yr old litigant caused thwaites to lose their claim and £84,000 in costs.
Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 03 Jun 2026
Really poor
Lift broken x nobody advised us so mother in law stuck in her room. Receptionist rude x abrupt. Food for a buffet was a disgrace, pretty much inedible. Have emailed General Manager 3 times along with the CEO of Thwaites x not even the courtesy of a reply from either of them, typical of Richard Bailey. If I could would give no stars but can only leave review if you click at least 1.
Reviewed : 31 May 2026
Awful experience
From 2hour waits for food to rude waiting in staff it became laughable, one evening I saw two people come back into the hotel and sit down and eat a Mac Donald’s and KFC both on different tables in a 4star rated hotel. I Suspect either the staff are terrified of the chef or the staff don’t communicate with the chef. After all is said and done despite the lovely decor I would avoid this place if you are looking for a 4star stay it’s more like faulty towers than a four star hotel and such a shame
Reviewed : 31 May 2026
Stopped by here on our way to the coast.
Given a warm friendly welcome by the barmaid we ordered drinks and asked if they were serving food told sorry no finishes at 2pm, it was 2.03pm.However off she went to check with the kitchen and told yes you can order food, and that's what you call customer service. We both ordered club sandwich and oh boy was it worth the wait, toasted bloomer with a side of fries and side salad. It was absolutely gorgeous and a huge portion.
Reviewed : 30 May 2026
Dont bother
Food is okish. I had the steak and asked for medium but it came out rare. The grey haired older woman that runs it is so rude and obnoxious. Love, you live in a little pub that no one cares about. If you were so important you would have retired 20 year ago but instead your on your feet everyday. You’re deluded !
Reviewed : 27 May 2026
Not good at all
My family and I had a meal at the traders arms and it was a disappointment, after reading all the reviews we thought we would give it a go, but the food was awful and the service was even worse, won't be returning.
Reviewed : 18 May 2026
Disappointing.
The single room was dreadful. No chair to sit on. No shelving in bathroom to put toiletries on and the shower smelt of cat pee. Not a pleasant room to be in . Certainly not four star. It smelt awful, staff put bleach down the shower drain. Smell came straight back. Better rooms in a Premier Inn. Breakfast let down by having to wait too long fir your breakfast to come when ordered.
Reviewed : 13 May 2026
Terrible Service
We tried to order food but was told they had stopped serving outside despite seeing people getting food. They were serving food inside though! This was only 18.15. Also they didn’t tell us before ordering drinks so we wasted £20 on drinks. Me and my baby came home with empty stomach. We will not be returning.
Reviewed : 11 May 2026
Awful night's sleep at the Cottons Hotel.
The noise in bedroom 300 from the heating or plumbing sounded like a jet taking of at times. woke me in the night several times.
Reviewed : 25 Apr 2026
Rip off, avoid at all coste
Absolute rip off!! Do not bother going, save your well earned money and go elsewhere. £10.45 for a pint of shandy and an orange and Lemonade. Absolutely scandalous. When I queried the cost, the bar tender looked sheepishly at the till, she knew it was overpriced and looked embarrassed. How a pub can charge those prices is ridiculous. In a city centre trendy bar I would expect that, not in a local pub.
Reviewed : 22 Apr 2026
Overpriced and disappointing. Will not return
The room was tired. cracked lamp shades, peeling paint and a gap around the door I could literally fit my hand down. I’m fairly certain it doesn’t comply with fire regulations. Breakfast was served basically in the lobby. on arrival we waited to try even get in the car park, there was only 1 member of staff and after walking to reception then walking back to the car to gain entry we went to our room.
Reviewed : 19 Apr 2026
Give this place a wide berth
Disgusting asked if Home made told brought in string chicken, fatty bacon and more cabbage than anything then served on bed of cabbage, joke unless you were a rabbit Complained expecting something to be done, told still had to pay full price joke customer service only winner was dog with us as he ate it as it was only fit for dog My fish n chips chips under cooked batter soggy Definable year not worth the money
Reviewed : 16 Apr 2026
Regular guest but never again!
Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?
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