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Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 29 May 2026
Not a good experience
First and last visit, Friday 5pm. Mt husband ordered fish and chips, the fish was small to say the least! I ordered gammon pineapple and egg. The egg was a rubber blob, chips dry and served with salad. We didn't stay for desert. We were asked if we enjoyed our meal when we went to pay! Our negative reply was "oh dear" ( with a smile) we weren't offered a stopper for our half bottle of wine that we decided to take home. We will not be returning.
Reviewed : 20 May 2026
Thwaites hospitality is unbelieveable
We arrived at 6.45 approximately and many people were eating meal in the outdoor area.We purchased our drinks (cost about £20.00).When we asked for menu to order meals we were told that they had stopped serving meals in outdoor area (despite fact that people around us were being served with full meals. When we asked what time they were supposed to stop serving meals outside, we were told there was no set time, they had just decided (for their own convenience) to stop at that minute.
Reviewed : 17 May 2026
Disappointing evening meal
We had a good welcome into the pub and the waitress was very nice and informative . The starters were very nice but when it came to the main course it was a big disappointment. The fillet steak was tasteless, the potatoes par cooked and the duck was tough and raw. While we there the couple next to us sent a steak back also.
Reviewed : 30 Apr 2026
Worst service I’ve ever experienced
I’m surprised there are not more terrible reviews given that half the tables there left before dessert and many were asking for refunds. At £65 a head you’d expect good food and good service, the food was good, but the service was so disorganised. Some people didn’t even have tables when they arrived. Each course took around an hour or more to be served and cleared. A four course meal took 4 and a quarter hours. People were starving and complaining.
Reviewed : 25 Apr 2026
Very disappointed. Not the hotel it used to be.
Most of staff were indifferent at best and miserable at worst. Had to chase tidying up and preparation of room every day. Public area toilets were in a poor state. Annoyed that a separate payment was required to use the pool in what is supposed to be a spa hotel. Service was slow. The hotel lacked any form of front of house leadership or motivation or support. Nothing made us feel like we would like to come to Cottons again
Reviewed : 18 Apr 2026
Sunday lunch oh no!
We have dined at this pub before but a few weeks ago had an awful meal. the pie was dreadful with what was the meat?! and the pastry was inedible .The vegetables were soggy & overcooked.the staff were nice. The price we paid for what we had was expensive! We wont be diniing here again.
Reviewed : 16 Apr 2026
Great stay with great service
Turned up with a party of 16, had to add a plus one and was well accommodated, really good food and service, mine didn't arrive as expected but the team put it right straight away, always difficult with a large party of people, but the food came almost simultaneously for everyone which was unexpected, food was excellent from that point, the place has a lovely historic feel to it as several of our party had been here before over the last couple of decades, would definitely return myself.
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