Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 14 Jul 2026

Regular guest but never again!

Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?

Reviewed : 10 Jul 2026

Mismanagement at the Aztec Hotel

We booked and paid for a signature family room, but when we opened the door, there were other people in the room. Quite embarrassing experience as obviously the room was double booked. Eventually we were given a standard double bed room and the sofa was turned into an extra bed for our son. There was no compensation.

Reviewed : 05 Jul 2026

Awful experience

From 2hour waits for food to rude waiting in staff it became laughable, one evening I saw two people come back into the hotel and sit down and eat a Mac Donald’s and KFC both on different tables in a 4star rated hotel. I Suspect either the staff are terrified of the chef or the staff don’t communicate with the chef. After all is said and done despite the lovely decor I would avoid this place if you are looking for a 4star stay it’s more like faulty towers than a four star hotel and such a shame

Reviewed : 05 Jul 2026

Would not recommend to anyone!

Booked a family meal for my sons birthday yesterday, what a disappointment. Some of the choices that our family ordered had run out, bearing in mind it was only 4.30pm, then some of the meals were under cooked. Next was the sweet course, no chocolate ice cream, someone ordered the lemon sorbet cheese cake and guess what no lemon sorbet left also they had run out of baileys for our coffee. It was a very disappointing evening and would never go again.

Reviewed : 01 Jul 2026

Worst service I’ve ever experienced

I’m surprised there are not more terrible reviews given that half the tables there left before dessert and many were asking for refunds. At £65 a head you’d expect good food and good service, the food was good, but the service was so disorganised. Some people didn’t even have tables when they arrived. Each course took around an hour or more to be served and cleared. A four course meal took 4 and a quarter hours. People were starving and complaining.

Reviewed : 27 Jun 2026

Bitter experience

It really pains me to write a bad review of this pub as I have supported this pub for over 20 years but the sourness of the landlady left an incredible bitter taste in my mouth and I will not set foot in here again. The landlady was behind the bar on arrival but did not acknowledge me or my family. On ordering food, the grumpiness with me and the staff from the landlady was noticeable. The table next to us was served before us despite ordering after us.

Reviewed : 17 Jun 2026

Dreadful sleep, Food made us very ill.

The food - was just terrible, yes I am a vegetarian but un cooked peppers and soggy veg is just not my thing. To make things worse, several family members including myself got very very poorly from the evening buffet!! (we have informed the hotel and are awaiting a call back which has yet to materialise!) The room - we were awoken at 0800 on the sunday morning by a laundry delivery, lots of banging and shouting.

Reviewed : 13 Jun 2026

Great value

Under new management and thought me an the missus would try out the new menu. The beer in here is always top notch and the food was great really good value for money. Had 2 courses a few drink bill was about £40 well worth it and just what we needed. Will definitely be back. Thanks very much guys

Reviewed : 13 Jun 2026

Thwaites has just lost another guest.

Arcane ruling that they cannot accept the Queens shilling after 11.30pm at the bar because they have cashed their till. Inflexible and totally worst service I have had in 25 years of Hotel Travel. Will give this a wide berth and their Sister Hotels.

Reviewed : 08 Jun 2026

I was mis sold my room at the Aztec Hotel

I selected the hotel using the 'refine search' functions and found one with a pool. I booked this and it was not until I had my payment accepted and confirmation that it said the price did not include the pool. apparently this is only for people booking direct. I was mis sold my room, unfortunately this started my stay on a negative and its quite difficult to see positives after you know you have been duped. the hotel blamed booking.com.

Reviewed : 05 Jun 2026

Not good at all

My family and I had a meal at the traders arms and it was a disappointment, after reading all the reviews we thought we would give it a go, but the food was awful and the service was even worse, won't be returning.

Reviewed : 29 May 2026

Popped in & so glad we did!

We were passing through and saw this fantastic building and were curious as it looked amazing. We were not disappointed at all. I had the Steak and ale pie and although don’t normally get excited by a pie I had to complement their chef as it was perfect! My wife was not disappointed by their burgers either. Lovely Staff, great service, not rushed but not too laid back. I would 100% recommend to any travellers looking for a drink and a bite to eat in Oswaldtwistle (I hope I spelt that right!)

Reviewed : 28 May 2026

Overpriced, badly managed and bad service

The fact that its a spa hotel yet we couldn't use the Spa. Priority was given to locals and ppl who booked outside of booking.com. Feel cheated out of that given its a spa hotel and that's why we paid the overpriced rate yo go there. Also the service was bad and the food was bad. Took 40 minutes for breakfast to arrive and when it did it was presented by a young gentlemen who was covered in what patches. Poor guy, but not an appetising sight.