Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 29 Jul 2026

Great stay with great service

Turned up with a party of 16, had to add a plus one and was well accommodated, really good food and service, mine didn't arrive as expected but the team put it right straight away, always difficult with a large party of people, but the food came almost simultaneously for everyone which was unexpected, food was excellent from that point, the place has a lovely historic feel to it as several of our party had been here before over the last couple of decades, would definitely return myself.

Reviewed : 27 Jul 2026

Unnacceptable

Our stay at the Cottons on 11th and 12th February(which was essential travel for my father's funeral) the heating didn't work, eventually found someone, who came and reset the thermostat, but went off again soon after, the second night was the same it was -1/2 outside, someone brought us a electric heater at about 10.30 pm . The shower didn't get hot. Had to ask for coffee, teaspoons etc . Frayed carpets. Very unpleasant stay in very personal circumstances. Room 148

Reviewed : 24 Jul 2026

Over priced and dirty

We had the twilight package for the spa and evening meal in the restaurant! The “spa” is a swimming pool, sauna and steam room. Very small area and was dirty. Towels and robes given were also dirty and had to request new ones, then was given a robe so worn and ripped! Girl on reception was rude and did not have a clue how to work her computer system. Didn’t explain anything to us and just pointed us in the direction of the changing room. Staff for the treatment turned up 5 minutes late.

Reviewed : 23 Jul 2026

Wheelchair users Not Welcome

Tried staying here as a wheelchair user wanting to simply sleep, eat, wash and shower BUT despite booking a wheelchair accessible room this is not possible at at this 4**** hotel. They told me my only option was to use the spa facilities which were some 100m from my room. MOST UNWELCOME AVOID AT ALL COSTS IF YOU ARE A WHEELCHAIR USER !!!

Reviewed : 08 Jul 2026

NEVER AGAIN !

To our surprise the table behind (that had ordered the exact same meals) received their food before us! We had to wait an additional 10 minutes for our food to arrive, which was okay but nothing to shout about. We were then asked if we’d like to look at the dessert menu which we accepted, after 15 minutes of waiting for them to come I had to ask the manager for them !! Very poor all round from all the staff ! Unimpressed with the dissatisfying service and will NOT RETURN.

Reviewed : 06 Jul 2026

An experience to forget

My youngest nephew then found his glass had a serious and visible crack in it. The starters finally arrived a good 30 minutes after they had been ordered, again no apology and even then one of the starters was incorrect. They did offer, grudgingly, to exchange it.On to the main course. Five of the six meals arrived and, five minutes later mine arrived. I'd ordered from the specials board. it was said to include Mustard MASH. It arrived with hot food piled on a horrible heap of cold potato salad.

Reviewed : 06 Jul 2026

Regular guest but never again!

Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?

Reviewed : 25 Jun 2026

Awful food

Food was cold, didn't have what was on the menu and agreed for a substitute, which I could have cooked better myself. Oven chips, cold veg and just not nice.

Reviewed : 22 Jun 2026

Friendly local pub

Had a great afternoon here with friends , nice decor friendly locals and a few well behaved dogs. On our way to Blackburn just stopped off for one but ended up staying longer , very nice comfortable pub worth a visit.

Reviewed : 20 Jun 2026

Excellent 1 Night Stay

The room was neat and tidy, well decorated, had a very comfortable bed with a tasteful modern bathroom, which had a very good raindrop and handheld shower with nice fluffy towels. In the room there was complimentary water, tea and coffee. The coffee being excellent coffee bags but no complimentary biscuits which would have been a nice touch. We booked directly on a bed and breakfast basis. The breakfast was excellent I have to say with plenty of choice.

Reviewed : 12 Jun 2026

An Unmitigated Disaster

The Wedding ceremony: The room for the ceremony was not set up as requested by wedding couple - this was for personal reasons suffice to say they were important. The wedding partys flowers were lost - I was asked by a member of the staff if I knew where they were! And I was a guest! At the time of signing the register, it had gone missing, dispite being provided the day before ceremony. Before it even began, the bride (quite understandably) was in tears due to ineptitude of staff.