Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 10 Jul 2026

UNTRUSTWORTHY STAFF

Stayed in this hotel for 2 nights for a friends wedding. When I checked out Saturday morning I realised within 15 minutes that I had left my toiletries in the bathroom and phoned the hotel straight away to inform them as cleaners had not yet been to my room to clean. A lady on reception told me they would go to the room to retrieve the items and call me back to arrange posting. I received a phone call over 24 hours later on Sunday evening to say that none of my items were found.

Reviewed : 03 Jul 2026

Bitter experience

It really pains me to write a bad review of this pub as I have supported this pub for over 20 years but the sourness of the landlady left an incredible bitter taste in my mouth and I will not set foot in here again. The landlady was behind the bar on arrival but did not acknowledge me or my family. On ordering food, the grumpiness with me and the staff from the landlady was noticeable. The table next to us was served before us despite ordering after us.

Reviewed : 02 Jul 2026

Expensive and poor quality

Firstly we were not allowed to pick our own seats and were shown to a dark corner, the pub was very cold and when the meal arrived I was presented with undercooked veg and slices of turkey which had no taste at all and looked very much like the thinly sliced turkey you get in a supermarket, in fact I have had tastier turkey from a supermarket. The tastiest part of the meal were the mashed carrots. Felt it was money wasted and I will definitely not be eating here again. Don't usually write review

Reviewed : 29 Jun 2026

Dont bother

Food is okish. I had the steak and asked for medium but it came out rare. The grey haired older woman that runs it is so rude and obnoxious. Love, you live in a little pub that no one cares about. If you were so important you would have retired 20 year ago but instead your on your feet everyday. You’re deluded !

Reviewed : 29 Jun 2026

We will not be visiting again!

The service was extremely poor considering that it was not busy and there were ample waiting on staff. We had to ask for everything from ordering to asking to pay not to mention over a half hour to wait for food and with a young baby in the party this was not acceptable. The food was just ok, the portion sizes were very disappointing thus making the value under par. The scallop starter was also poor value with three scallops for £17.50!! We haven't even paid that in some Manchester restaurants.

Reviewed : 26 Jun 2026

A disappointing night away from home.

When I arrived the reception staff were abrupt and unwelcoming. The room was adequate although the pillows were awful. For a room costing over £200 I would say it was barely worth a quarter of that. I will not be returning. Oh and the advertised bath products were tiny. Don’t try to order a la carte at breakfast as you can’t. What you can do is order the fixed options without various of the things!!!!

Reviewed : 26 Jun 2026

Well below par.

Disappointing. My favourite place to go in Blackburn and today was not very nicè the chicken Kiev was dry and the garlic tasted bitter there was th salt already on the chips then the gammon was placed on the chips witch is char grilled so the gammon went really salty and the chips went black . Plus was quite cold. by the time I got table checked it was too late and seemed pointless complaining .

Reviewed : 17 Jun 2026

This is a Fawlty Towers hotel without the wit

This hotel entirely rests on its laurels due to the location. My room was incredibly noisy, small and massively overpriced. This is a Fawlty Towers hotel and don't bother to complain because neither the staff nor Basil can handle it. Its all the customers fault.

Reviewed : 12 Jun 2026

Poor service

So disappointing to have the front of house manager speak to my mum in such a manner. Not sure if the guy is under pressure but really, there is a way to speak to people, whether frustrated or not! Forcing their customers what to order and how much food they can order is beyond disgraceful behaviour!

Reviewed : 08 Jun 2026

Poor service,

Very poor service on my visit,the food nothing special,pizza tasted like 69p one from tesco.Drinks very expensive.All in all a very poor visit.I won't be going back.

Reviewed : 06 Jun 2026

Thwaites has just lost another guest.

Arcane ruling that they cannot accept the Queens shilling after 11.30pm at the bar because they have cashed their till. Inflexible and totally worst service I have had in 25 years of Hotel Travel. Will give this a wide berth and their Sister Hotels.

Reviewed : 23 May 2026

I paid for 3 empty rooms out of 4 at the Cottons hotel

Unable to reclaim this expense at work, so I personally lost +£420. I was hoping for some professional interaction and understanding from the hotel but the first time I got silence and on the subsequent occasion, received a direct no at reception. Pretty sure a hotel such as Cottons could have survived without this additional revenue. Will not book any of my clients into Cottons hotel again and warn my colleagues to avoid this hotel.