daniel thwaites plc recently lost its amazing reputation and notwithstanding that daniel thwaites plc now faces criminal charges involving perverting the course of justice, fraud and conspiracy to defraud in the coming months. this means the outcome will certainly involve daniel thwaites plc and yerburgh family coming under the public spotlight & all that might entail public interest was also recently triggered by news that the firm learned of a new promotional online campaign it also transpired that richard bailey conspired to withhold his statement of truth from the court which is very serious!! web4orce ltd successfully represented by an 85 yr old litigant caused thwaites to lose their claim and £84,000 in costs.
Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 16 Jun 2026
Not a good experience
We ordered two meals. Scampi and chips and Hunters chicken with chips. After 20 minutes we were told they had no Scampi and was offered Fish goujons but in batter not breadcrumbs. Why tell us after 20 minutes ? And not after we had ordered. Surely the chef should know what he has in . Another 25 minutes of waiting, the food arrived . Only to have some Scampi on it and some fish goujons. Over cooked. Fries not chips. The Hunters chicken had way too much cheese on top.
Reviewed : 16 Jun 2026
Quite uncomfortable due to the freezing cold room
The room was freezing cold. We couldn't get the temperature above 15oC and the air conditioning blew cold air all night. The shower room was freezing , even with the heated towel rail on. The breakfast wasn't very hot. The receptionist took a note of the problems we had encountered but didn't really offer any apology.
Reviewed : 12 Jun 2026
Really poor
Lift broken x nobody advised us so mother in law stuck in her room. Receptionist rude x abrupt. Food for a buffet was a disgrace, pretty much inedible. Have emailed General Manager 3 times along with the CEO of Thwaites x not even the courtesy of a reply from either of them, typical of Richard Bailey. If I could would give no stars but can only leave review if you click at least 1.
Reviewed : 11 Jun 2026
Regular guest but never again!
Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?
Reviewed : 09 Jun 2026
Impeccable!
The staff were so polite and attentive throughout our time and the food was absolutely impeccable! I cannot emphasis enough how flavoursome and high quality the food itself was, portion sizes were perfect and the presentation was wonderful. We both agreed this place absolutely has exceeded what we’re already quite high expectations and we will definitely be visiting again!
Reviewed : 28 May 2026
Poor food - rude manager
We ordered two meals which arrived very quickly but unfortunately the chips were cheap/ tasteless and there was a drizzle of gravy on the mince and onion pie meal (the pie was a small piece for a £12 meal along with cheap supermarket chips). We asked for a little more gravy and to our surprise found they had charged £1.50 for the extra. Upon bringing this to the attention of the lady on the till, the manager rudely interjected and stated that they would charge for it.
Reviewed : 16 May 2026
Terrible Service
We tried to order food but was told they had stopped serving outside despite seeing people getting food. They were serving food inside though! This was only 18.15. Also they didn’t tell us before ordering drinks so we wasted £20 on drinks. Me and my baby came home with empty stomach. We will not be returning.
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