daniel thwaites plc recently lost its amazing reputation and notwithstanding that daniel thwaites plc now faces criminal charges involving perverting the course of justice, fraud and conspiracy to defraud in the coming months. this means the outcome will certainly involve daniel thwaites plc and yerburgh family coming under the public spotlight & all that might entail public interest was also recently triggered by news that the firm learned of a new promotional online campaign it also transpired that richard bailey conspired to withhold his statement of truth from the court which is very serious!! web4orce ltd successfully represented by an 85 yr old litigant caused thwaites to lose their claim and £84,000 in costs.
Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 24 Jun 2026
Overpriced, badly managed and bad service
The fact that its a spa hotel yet we couldn't use the Spa. Priority was given to locals and ppl who booked outside of booking.com. Feel cheated out of that given its a spa hotel and that's why we paid the overpriced rate yo go there. Also the service was bad and the food was bad. Took 40 minutes for breakfast to arrive and when it did it was presented by a young gentlemen who was covered in what patches. Poor guy, but not an appetising sight.
Reviewed : 13 Jun 2026
Poor food and service so very Thwaites
We booked a meal on Sunday 14th May for a friends birthday. We all ordered our meals and then ordered drinks. The men ordered blonde beer only to be told it was off and they would have to wait. I ordered a a 5 been chilli. When it came it was cold and dry I sent it back only to receive the same meal back with some greenery on top.
Reviewed : 08 Jun 2026
Disgusting service and food contamination
We decided to visit the The Royal after a family walk and ordered 3 meals. We ordered the firecracker chicken as part of our meals. In the salad was a large feather beneath the salad. When we approached the staff the bar lady was kind and polite and took the plate away. What happened next was disgusting. The manger rudely came over and stated that this was not his fault and he wouldn't be offering a replacement
Reviewed : 04 Jun 2026
Really poor
Lift broken x nobody advised us so mother in law stuck in her room. Receptionist rude x abrupt. Food for a buffet was a disgrace, pretty much inedible. Have emailed General Manager 3 times along with the CEO of Thwaites x not even the courtesy of a reply from either of them, typical of Richard Bailey. If I could would give no stars but can only leave review if you click at least 1.
Reviewed : 26 May 2026
Thwaites hotels are awful.
I booked two rooms to treat my Mum to a night away. We had our rooms beside each other & upon entrance of the room I was instantly disappointed. The decor & furnishings are so tired & dated, the walls had marks all over them in various places, the bathroom shower tiles are in serious need of new grouting & the marble sink is discolored & stained, not what I expect to see when paying for a 4 * hotel! The bar service is a joke, waiting half an hour for our drinks to be brought over to us.
Reviewed : 22 May 2026
Good value lunch
Nice cosy pub with a real fire. Friendly service and good value pub grub cooked with pride. I can recommend the chicken breast in white wine sauce. Good atmosphere, home cooked food, lovely warm log fire. Would recommend. Excellent value Pool table and darts available.
Reviewed : 20 May 2026
Would not recommend to anyone!
Booked a family meal for my sons birthday yesterday, what a disappointment. Some of the choices that our family ordered had run out, bearing in mind it was only 4.30pm, then some of the meals were under cooked. Next was the sweet course, no chocolate ice cream, someone ordered the lemon sorbet cheese cake and guess what no lemon sorbet left also they had run out of baileys for our coffee. It was a very disappointing evening and would never go again.
Reviewed : 19 May 2026
A wonderful experience
My husband and I have just had a wonderful meal at this gastro pub. We chose the roast beef & Yorkshire pudding with vegetables. For dessert I had sticky toffee pudding with ice cream whilst my husband had rum & rain ice cream with a rum to pour over the top. Everything was freshly made (no frozen stuff) It was the best meal we have ever had in ages. We highly recommend paying the pub a visit but book a table first. Very friendly welcoming staff.
Reviewed : 16 May 2026
Awful food
Food was cold, didn't have what was on the menu and agreed for a substitute, which I could have cooked better myself. Oven chips, cold veg and just not nice.
Reviewed : 16 May 2026
Poor afternoon tea!
Visited in Aug for a school friends reunion. Had to pay £29.99 for this in advance. Which I found odd. When we arrived in restaurant we were pretty much ignored. Asked for a jug of water which we were eventually given after about 20 mins. Afternoon tea was poor at best. Small portions and no staff available to complain to. Will not return.
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