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Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 17 Sep 2026
Mismanagement at the Aztec Hotel
We booked and paid for a signature family room, but when we opened the door, there were other people in the room. Quite embarrassing experience as obviously the room was double booked. Eventually we were given a standard double bed room and the sofa was turned into an extra bed for our son. There was no compensation.
Reviewed : 12 Sep 2026
Extremely disappointing overall
From the time we made a reservation until we checked in, we were inundated with emails urging us to book a table in the restaurant. These marketing emails were sent via the booking site and there was no option to stop them. At check in, we were told that we could not have breakfast unless we made a reservation. Thankfully, we never did. When we saw the menu we understood the reason for the aggressive marketing tactics - the prices in the restaurant were extremely high.
Reviewed : 09 Sep 2026
What a treat
After a couple recent positive visits for food and drinks I thought we could arrange a long awaited family get together to Celebrate so many missed special occasions over the last few months .. we decided to use the marquee area ( even though the rest of the pub take hygiene VERY seriously). Ben and Kerry suggested a buffet due to numbers, I even met with the chef to choose options ! Boy we were not disappointed.
Reviewed : 08 Sep 2026
Very, very disappointing meal
Just returned from what potentially could have been a lovely meal. Unset table, warm water, and under cooked over priced risotto. When mentioned waitress replied as if trying to educate us that it was 'al dente'....... this doesn't translate as crunchy. Other food items did not match description. Won't be returning, and this probably explains why only 3 tables were taken all evening.
Reviewed : 07 Sep 2026
Thwaites has just lost another guest.
Arcane ruling that they cannot accept the Queens shilling after 11.30pm at the bar because they have cashed their till. Inflexible and totally worst service I have had in 25 years of Hotel Travel. Will give this a wide berth and their Sister Hotels.
Reviewed : 31 Aug 2026
Good value lunch
Nice cosy pub with a real fire. Friendly service and good value pub grub cooked with pride. I can recommend the chicken breast in white wine sauce. Good atmosphere, home cooked food, lovely warm log fire. Would recommend. Excellent value Pool table and darts available.
Reviewed : 26 Aug 2026
This place is a joke!
Seriously if you want a shocking evening meal and a rude customer service then this is the place for you. A colleague of mine was waiting 2 hours for his meal and when confronted the manager he was told they was out of steak and is there nothing else he likes off the menu. Seriously for a four star hotel it's a joke the rooms are OK but seriously go somewhere else as this is far from a four star hotel I would class it as a 2 star and thats being generous.
Reviewed : 22 Aug 2026
This is a Fawlty Towers hotel without the wit
This hotel entirely rests on its laurels due to the location. My room was incredibly noisy, small and massively overpriced. This is a Fawlty Towers hotel and don't bother to complain because neither the staff nor Basil can handle it. Its all the customers fault.
Reviewed : 19 Aug 2026
POOR QUALITY SERVICE
The service was very poor and I was not impressed with the quality. Waiting staff were lounging around and watched me eat which made me feel very uncomfortable. Felt like I was rushed out of the restaurant and given the bill without me even asking for it! WOULD NOT RETURN
Reviewed : 10 Aug 2026
Overpriced, badly managed and bad service
The fact that its a spa hotel yet we couldn't use the Spa. Priority was given to locals and ppl who booked outside of booking.com. Feel cheated out of that given its a spa hotel and that's why we paid the overpriced rate yo go there. Also the service was bad and the food was bad. Took 40 minutes for breakfast to arrive and when it did it was presented by a young gentlemen who was covered in what patches. Poor guy, but not an appetising sight.
Reviewed : 08 Aug 2026
Food Poisoning at 4 star hotel.
My partner and I stayed one night at this 4 star hotel last weekend. We both had dinner in the restaurant. About midnight my partner was suddenly feeling sick and was up all night throwing up. Not the weekend away we had planned. I was Ok although I think it was because I had a cooked started and she had a selection from the chefs cold table. I did tell the reception on checkout and they said they were sorry but that was it.
Reviewed : 05 Aug 2026
Unnacceptable
Our stay at the Cottons on 11th and 12th February(which was essential travel for my father's funeral) the heating didn't work, eventually found someone, who came and reset the thermostat, but went off again soon after, the second night was the same it was -1/2 outside, someone brought us a electric heater at about 10.30 pm . The shower didn't get hot. Had to ask for coffee, teaspoons etc . Frayed carpets. Very unpleasant stay in very personal circumstances. Room 148
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