Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 15 Jul 2026

Absolute rip-off

£25 to check in early? £25 to check out later? Because I used Booking.com, I had to also pay £10 to use the spa facility, which i did'nt, because you cant continue to use the spa after 11am on day of check out. Total con, and £17 for breakfast is truly obscene, I travelled alone but if your a family of 4 breakfast will set you back £68.00!!! Management obsessed with tricking customers out of anything they can. Pathetic actually. Plenty of other hotels in the area, use them instead.

Reviewed : 15 Jul 2026

Over priced and dirty

We had the twilight package for the spa and evening meal in the restaurant! The “spa” is a swimming pool, sauna and steam room. Very small area and was dirty. Towels and robes given were also dirty and had to request new ones, then was given a robe so worn and ripped! Girl on reception was rude and did not have a clue how to work her computer system. Didn’t explain anything to us and just pointed us in the direction of the changing room. Staff for the treatment turned up 5 minutes late.

Reviewed : 03 Jul 2026

Well worth a visit!

Excellent food, excellent service and value for money. The menu is simple but with plenty of choice, portion sizes generous but not over facing and the food is good honest home cooked food by a chef who obviously knows what he is doing. It’s a long time since I’ve eaten at the Bay and I will be going back for more.

Reviewed : 01 Jul 2026

Disgusting service and food contamination

We decided to visit the The Royal after a family walk and ordered 3 meals. We ordered the firecracker chicken as part of our meals. In the salad was a large feather beneath the salad. When we approached the staff the bar lady was kind and polite and took the plate away. What happened next was disgusting. The manger rudely came over and stated that this was not his fault and he wouldn't be offering a replacement

Reviewed : 26 Jun 2026

Very disappointed. Not the hotel it used to be.

Most of staff were indifferent at best and miserable at worst. Had to chase tidying up and preparation of room every day. Public area toilets were in a poor state. Annoyed that a separate payment was required to use the pool in what is supposed to be a spa hotel. Service was slow. The hotel lacked any form of front of house leadership or motivation or support. Nothing made us feel like we would like to come to Cottons again

Reviewed : 24 Jun 2026

Excellent experience

Good, fresh food well cooked, great value for money. Attentive service but not fussy and very well kept beer! As I found out later that they are award winners. The log fire was lovely and cosy and certainly contributed to the warm friendly pub. We will definitely be back, and not just for our 10% discount.

Reviewed : 14 Jun 2026

Food Poisoning at 4 star hotel.

My partner and I stayed one night at this 4 star hotel last weekend. We both had dinner in the restaurant. About midnight my partner was suddenly feeling sick and was up all night throwing up. Not the weekend away we had planned. I was Ok although I think it was because I had a cooked started and she had a selection from the chefs cold table. I did tell the reception on checkout and they said they were sorry but that was it.

Reviewed : 14 Jun 2026

Overpriced and disappointing. Will not return

The room was tired. cracked lamp shades, peeling paint and a gap around the door I could literally fit my hand down. I’m fairly certain it doesn’t comply with fire regulations. Breakfast was served basically in the lobby. on arrival we waited to try even get in the car park, there was only 1 member of staff and after walking to reception then walking back to the car to gain entry we went to our room.

Reviewed : 10 Jun 2026

Not a good stay at Cottons in Knutsford

Room grubby and dirty, no room service for the 2 days!!! OTHER THAN A PATHETIC ATTEMPT TO MAKE UP THE BEDS, SEE PHOTOS ATTACHED. There were a number of functions on at the hotel, and security were called on a number of occasions due to bedrooms near us at 2am to 4am having some sort of drunken parties, disgraceful. After complaining about no room service and having no sleep, we were offered a discount of £4 that was the biggest insult.

Reviewed : 08 Jun 2026

This is a Fawlty Towers hotel without the wit

This hotel entirely rests on its laurels due to the location. My room was incredibly noisy, small and massively overpriced. This is a Fawlty Towers hotel and don't bother to complain because neither the staff nor Basil can handle it. Its all the customers fault.

Reviewed : 30 May 2026

Absolutely excellent

Well worth the effort to visit , we had the fish and chips x2 plus the southern fried chicken tenders and chips, I can honestly say it was the best fish and chips I’ve ever eaten out couldn’t fault it , my wife said her fried chicken was really tasty , the place itself is tastefully decorated and you can tell they have a pride about the way it looks. We would not hesitate to recommend this Inn, also a mention to the lady who looked after us Alice , brilliant!