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Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 25 Jul 2026
An experience to forget
My youngest nephew then found his glass had a serious and visible crack in it. The starters finally arrived a good 30 minutes after they had been ordered, again no apology and even then one of the starters was incorrect. They did offer, grudgingly, to exchange it.On to the main course. Five of the six meals arrived and, five minutes later mine arrived. I'd ordered from the specials board. it was said to include Mustard MASH. It arrived with hot food piled on a horrible heap of cold potato salad.
Reviewed : 23 Jul 2026
Awful experience
From 2hour waits for food to rude waiting in staff it became laughable, one evening I saw two people come back into the hotel and sit down and eat a Mac Donald’s and KFC both on different tables in a 4star rated hotel. I Suspect either the staff are terrified of the chef or the staff don’t communicate with the chef. After all is said and done despite the lovely decor I would avoid this place if you are looking for a 4star stay it’s more like faulty towers than a four star hotel and such a shame
Reviewed : 19 Jul 2026
Family meal
We went up after the refurb and yes what a difference the deco and the place looks amazing well done to the new tenants and all the staff. We ordered food which the Chef Colin always delivers and the quality is amazing. Would recommend to anyone.
Reviewed : 09 Jul 2026
A disappointing night away from home.
When I arrived the reception staff were abrupt and unwelcoming. The room was adequate although the pillows were awful. For a room costing over £200 I would say it was barely worth a quarter of that. I will not be returning. Oh and the advertised bath products were tiny. Don’t try to order a la carte at breakfast as you can’t. What you can do is order the fixed options without various of the things!!!!
Reviewed : 09 Jul 2026
Won't be back!
Booked a table here a week prior for the first time available, 5pm. Bearing in mind I have a child that needs to do the whole routine for school, we walk in at 4:51pm to be told that it will be at least 15-20 minutes before we get our table. The poor waitress was apologetic, but the manager was not and the girl who told us the bad news at the till couldn’t care less . We used to visit this pub regularly, but this is the second time in a row we’ve had an issue with them.
Reviewed : 04 Jul 2026
Regular guest but never again!
Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?
Reviewed : 27 Jun 2026
Good value lunch
Nice cosy pub with a real fire. Friendly service and good value pub grub cooked with pride. I can recommend the chicken breast in white wine sauce. Good atmosphere, home cooked food, lovely warm log fire. Would recommend. Excellent value Pool table and darts available.
Reviewed : 18 Jun 2026
Not worth the money - not a luxury experience.
The Leisure facilities were not what we were expecting for a "spa" more like the local swimming pool. The prices in the restaurant were not reflective of the food or service. The room was like a premier inn but the bedding was ancient. The spa treatments were not luxury, the staff were nice, but £42 nails were all smudged on the way out as we were moved along before they dried. By this point we had already decided we were never going back and had another event to go to so left.
Reviewed : 05 Jun 2026
Aztetec hotel's spa is disgusting, it's cold
Both the pool and the saunas are cold and full of children going in and out of the saunas and leaving the door open, the jacuzzi is closed but they were letting the children in and out of it, as well as splashing water in the pool and yelling, and understand me, it's a spa, not a public pool.
Reviewed : 03 Jun 2026
Overpriced and disappointing. Will not return
The room was tired. cracked lamp shades, peeling paint and a gap around the door I could literally fit my hand down. I’m fairly certain it doesn’t comply with fire regulations. Breakfast was served basically in the lobby. on arrival we waited to try even get in the car park, there was only 1 member of staff and after walking to reception then walking back to the car to gain entry we went to our room.
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