Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 16 Sep 2026

Thwaites has just lost another guest.

Arcane ruling that they cannot accept the Queens shilling after 11.30pm at the bar because they have cashed their till. Inflexible and totally worst service I have had in 25 years of Hotel Travel. Will give this a wide berth and their Sister Hotels.

Reviewed : 15 Sep 2026

Great village pub.

I’d heard very good things about the new management.The service was friendly, the food was absolutely brilliant. Good wholesome pub food. I had the steak pie which was lovely, with a lovely rich gravy. All plates cleared. We will definitely return, I think if this is the standard, the other pubs in the area should be worried. Thanks again. We will definitely return.

Reviewed : 07 Sep 2026

Unnacceptable

Our stay at the Cottons on 11th and 12th February(which was essential travel for my father's funeral) the heating didn't work, eventually found someone, who came and reset the thermostat, but went off again soon after, the second night was the same it was -1/2 outside, someone brought us a electric heater at about 10.30 pm . The shower didn't get hot. Had to ask for coffee, teaspoons etc . Frayed carpets. Very unpleasant stay in very personal circumstances. Room 148

Reviewed : 03 Sep 2026

Well situated but otherwise poor.

Room service poor- some food undercooked. Requested a ground floor room and had this confirmed by the hotel. Arrived to be given a room on floor 3 with no option to move. Room and communal areas very dated. Various stains in room. Communication with the spa very poor. Not enough staff at breakfast causing delays and inaccuracies in orders for group. For the cost of the room I would expect a better standard. Noise from other rooms was distracting.

Reviewed : 28 Aug 2026

Awful food

Food was cold, didn't have what was on the menu and agreed for a substitute, which I could have cooked better myself. Oven chips, cold veg and just not nice.

Reviewed : 25 Aug 2026

Limited spa, limited wifi, overall poor.

Overall the reservation process is poor as they seemed to be expecting one guest despite the reservation clearing stating two guests. Even after check in the staff did not bother updating the room with towels etc for two guests. In summary there is no attention to customer service and the hotel certainly does not make sure a spa is available for residents (even the pool and whirl pool are limited access for children under 14 so kids have limited activties)

Reviewed : 15 Aug 2026

Absolutely excellent

Well worth the effort to visit , we had the fish and chips x2 plus the southern fried chicken tenders and chips, I can honestly say it was the best fish and chips I’ve ever eaten out couldn’t fault it , my wife said her fried chicken was really tasty , the place itself is tastefully decorated and you can tell they have a pride about the way it looks. We would not hesitate to recommend this Inn, also a mention to the lady who looked after us Alice , brilliant!

Reviewed : 11 Aug 2026

Really nice stay

The staff could not have been more helpful and even when we were asking for things out of the norm all we ever heard was ‘of course you can’ food was as expected, although the chef might need a slight review on streak cooking but on the whole out party enjoyed the food. The breakfast service was equally as efficient and ingredients tasty and importantly nice and hot. Would definitely consider staying here again if in the area.

Reviewed : 09 Aug 2026

Give this place a wide berth

Disgusting asked if Home made told brought in string chicken, fatty bacon and more cabbage than anything then served on bed of cabbage, joke unless you were a rabbit Complained expecting something to be done, told still had to pay full price joke customer service only winner was dog with us as he ate it as it was only fit for dog My fish n chips chips under cooked batter soggy Definable year not worth the money

Reviewed : 06 Aug 2026

Thwaites hospitality is unbelieveable

We arrived at 6.45 approximately and many people were eating meal in the outdoor area.We purchased our drinks (cost about £20.00).When we asked for menu to order meals we were told that they had stopped serving meals in outdoor area (despite fact that people around us were being served with full meals. When we asked what time they were supposed to stop serving meals outside, we were told there was no set time, they had just decided (for their own convenience) to stop at that minute.

Reviewed : 02 Aug 2026

Not a good experience

We ordered two meals. Scampi and chips and Hunters chicken with chips. After 20 minutes we were told they had no Scampi and was offered Fish goujons but in batter not breadcrumbs. Why tell us after 20 minutes ? And not after we had ordered. Surely the chef should know what he has in . Another 25 minutes of waiting, the food arrived . Only to have some Scampi on it and some fish goujons. Over cooked. Fries not chips. The Hunters chicken had way too much cheese on top.