Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 26 Sep 2026

Unnacceptable

Our stay at the Cottons on 11th and 12th February(which was essential travel for my father's funeral) the heating didn't work, eventually found someone, who came and reset the thermostat, but went off again soon after, the second night was the same it was -1/2 outside, someone brought us a electric heater at about 10.30 pm . The shower didn't get hot. Had to ask for coffee, teaspoons etc . Frayed carpets. Very unpleasant stay in very personal circumstances. Room 148

Reviewed : 20 Sep 2026

Not worth the money - not a luxury experience.

The Leisure facilities were not what we were expecting for a "spa" more like the local swimming pool. The prices in the restaurant were not reflective of the food or service. The room was like a premier inn but the bedding was ancient. The spa treatments were not luxury, the staff were nice, but £42 nails were all smudged on the way out as we were moved along before they dried. By this point we had already decided we were never going back and had another event to go to so left.

Reviewed : 13 Sep 2026

Conned on afternoon tea.

Booked the afternoon tea for myself and friend for their birthday. On the website it says the price is £30. We enjoyed the food and service itself, but when it came to pay, our bill was £60. I questioned why it was double and the waitress said it was pp for the AT. On the website and menu there is nowhere it states its per person. No * used or small print, and was not explained when booked/on arrival and being seated.

Reviewed : 10 Sep 2026

I will never visit again

I was very disappointed with food I had the turkey off the special board and it was the worst turkey I have ever had the sprouts where undercooked the parsnips where hard and the roast potatoes where hard I got a little pot of gravy which was tasteless the pig in blankets where pink and a little ring of stuffing it all was disgusting and I wasn't the only one who complained about there food around the table one even complained that much they got there money back im not one too complain so didn't

Reviewed : 31 Aug 2026

Great stay with great service

Turned up with a party of 16, had to add a plus one and was well accommodated, really good food and service, mine didn't arrive as expected but the team put it right straight away, always difficult with a large party of people, but the food came almost simultaneously for everyone which was unexpected, food was excellent from that point, the place has a lovely historic feel to it as several of our party had been here before over the last couple of decades, would definitely return myself.

Reviewed : 30 Aug 2026

Rip off, avoid at all coste

Absolute rip off!! Do not bother going, save your well earned money and go elsewhere. £10.45 for a pint of shandy and an orange and Lemonade. Absolutely scandalous. When I queried the cost, the bar tender looked sheepishly at the till, she knew it was overpriced and looked embarrassed. How a pub can charge those prices is ridiculous. In a city centre trendy bar I would expect that, not in a local pub.

Reviewed : 29 Aug 2026

Family meal

We went up after the refurb and yes what a difference the deco and the place looks amazing well done to the new tenants and all the staff. We ordered food which the Chef Colin always delivers and the quality is amazing. Would recommend to anyone.

Reviewed : 23 Aug 2026

Stay away at busy times

The service was so slow.. i would never recommend coming here on at Saturday night like we did.. the food was average at best... we kept getting the wrong drinks which my party found frustrating especially after waiting 35 mins for them..

Reviewed : 17 Aug 2026

Awful stay at the Cottons hotel

Dirty beds, ants and loud rooms. Over booked rooms (and keys to said rooms given out to multiple sets of guests!). Other guests starting fights and stealing. Items missing from food order at breakfast. This is NOT a four star hotel. I wouldn't stay again even if it were given to me for free. Sorry.

Reviewed : 16 Aug 2026

Disappointing once again

Alarm bells should have rung large sign outside advertising for chefs, service could not fault, starters pork pie and a garlic bread hot ok. Main courses not so good chips more like roast potatoes, cheese and onion pie Luke warm in middle very uninviting. ploughmans appeared to have been around a while ham dried up. Ham and eggs nothing special very salty.

Reviewed : 16 Aug 2026

What the heck was going on?

The food, whilst I can’t say has been bad in recent times, it is not what it used to be and it has gone down-hill. The customer service however, has noticeably declined. Gone are the friendly and helpful staff who could guarantee a decent service, rather it appears to be more of a bunch of kids in charge here, arguable more interested in socialising than taking down the details of orders correctly, nor ensuring all meals arrive somewhat together – if at all.

Reviewed : 14 Aug 2026

Typical Thwaites overpriced & unedifying

We stayed at this hotel as we were attending a wedding reception. i think the hotel is overated as it needs updating. The room was tiny and very old fashioned. The drinks were expensive and the snack we had in the bar before the wedding was overpriced a burger and chips was £22.50 i would have expected steak for that price. I would not recommend this hotel,We also didnt have breakfast as it was £27.00 each