Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 06 Sep 2026

Disappointing.

The single room was dreadful. No chair to sit on. No shelving in bathroom to put toiletries on and the shower smelt of cat pee. Not a pleasant room to be in . Certainly not four star. It smelt awful, staff put bleach down the shower drain. Smell came straight back. Better rooms in a Premier Inn. Breakfast let down by having to wait too long fir your breakfast to come when ordered.

Reviewed : 05 Sep 2026

Impeccable!

The staff were so polite and attentive throughout our time and the food was absolutely impeccable! I cannot emphasis enough how flavoursome and high quality the food itself was, portion sizes were perfect and the presentation was wonderful. We both agreed this place absolutely has exceeded what we’re already quite high expectations and we will definitely be visiting again!

Reviewed : 29 Aug 2026

An experience to forget

My youngest nephew then found his glass had a serious and visible crack in it. The starters finally arrived a good 30 minutes after they had been ordered, again no apology and even then one of the starters was incorrect. They did offer, grudgingly, to exchange it.On to the main course. Five of the six meals arrived and, five minutes later mine arrived. I'd ordered from the specials board. it was said to include Mustard MASH. It arrived with hot food piled on a horrible heap of cold potato salad.

Reviewed : 24 Aug 2026

Food Poisoning at 4 star hotel.

My partner and I stayed one night at this 4 star hotel last weekend. We both had dinner in the restaurant. About midnight my partner was suddenly feeling sick and was up all night throwing up. Not the weekend away we had planned. I was Ok although I think it was because I had a cooked started and she had a selection from the chefs cold table. I did tell the reception on checkout and they said they were sorry but that was it.

Reviewed : 24 Aug 2026

Not good enough ?

We had been to a canal gala and drove here for a late Sunday lunch. We were met by a lady who said we could sit at any table that hadn`t got a reserved notice (we are not stupid) and she would follow us through with menus. We found a nice table for two and waited and waited for the lady to appear. We were completely ignored and yet people arriving after us were shown the specials board and given menus. We eventually left without either food or drink.

Reviewed : 15 Aug 2026

Overpriced, badly managed and bad service

The fact that its a spa hotel yet we couldn't use the Spa. Priority was given to locals and ppl who booked outside of booking.com. Feel cheated out of that given its a spa hotel and that's why we paid the overpriced rate yo go there. Also the service was bad and the food was bad. Took 40 minutes for breakfast to arrive and when it did it was presented by a young gentlemen who was covered in what patches. Poor guy, but not an appetising sight.

Reviewed : 13 Aug 2026

This place is a joke!

Seriously if you want a shocking evening meal and a rude customer service then this is the place for you. A colleague of mine was waiting 2 hours for his meal and when confronted the manager he was told they was out of steak and is there nothing else he likes off the menu. Seriously for a four star hotel it's a joke the rooms are OK but seriously go somewhere else as this is far from a four star hotel I would class it as a 2 star and thats being generous.

Reviewed : 07 Aug 2026

Dreadful sleep, Food made us very ill.

The food - was just terrible, yes I am a vegetarian but un cooked peppers and soggy veg is just not my thing. To make things worse, several family members including myself got very very poorly from the evening buffet!! (we have informed the hotel and are awaiting a call back which has yet to materialise!) The room - we were awoken at 0800 on the sunday morning by a laundry delivery, lots of banging and shouting.

Reviewed : 05 Aug 2026

What afternoon tea?

Receptionist had our names booked in but on entering the restaurant was told they were not expecting us and asked us to wait!! The picture on the website is nothing like what was put in front of us! Sandwiches bland and thrown on the plate !! Restaurant staff huffing and puffing down his nose when asked for something, its not as if the restaurant was full, six of us and another family!!....... Afternoon Tea needs to be taken off the Menu!!

Reviewed : 27 Jul 2026

Thats our first last time we will come here.

We visited as a family and we were not impressed. The layout is not accommodating nor warm, the food was not great. I personally ordered the Haloumi starter which lacked flavour and texture and for mains I ordered the chicken and ham pie which tasted odd and had perfectly squared chicken pieces in a white sauce with chunky pieces of bacon; similar to that you get a KG of for a few quid along with a mass produced pastry lid.