Daniel Thwaites
versus web4orce ltd

Daniel Thwaites Latest Reviews

Reviewed : 03 Jul 2026

The food was ghastly

I'm moved to write a review for the first time because I can't believe that someone can spend so much effort on making a restaurant nice but then serve such poor food. I had venison pie with triple cooked chips. The pastry was hard to cut and the filing didn't taste of game nor anything other than the heavy salty sauce it was in. The chips were over cooked, stale and completely tasteless. The only part of the meal that had any flavour was the veg which consisted of a few carrots.

Reviewed : 27 Jun 2026

A wonderful experience

My husband and I have just had a wonderful meal at this gastro pub. We chose the roast beef & Yorkshire pudding with vegetables. For dessert I had sticky toffee pudding with ice cream whilst my husband had rum & rain ice cream with a rum to pour over the top. Everything was freshly made (no frozen stuff) It was the best meal we have ever had in ages. We highly recommend paying the pub a visit but book a table first. Very friendly welcoming staff.

Reviewed : 27 Jun 2026

Unnacceptable

Our stay at the Cottons on 11th and 12th February(which was essential travel for my father's funeral) the heating didn't work, eventually found someone, who came and reset the thermostat, but went off again soon after, the second night was the same it was -1/2 outside, someone brought us a electric heater at about 10.30 pm . The shower didn't get hot. Had to ask for coffee, teaspoons etc . Frayed carpets. Very unpleasant stay in very personal circumstances. Room 148

Reviewed : 23 Jun 2026

Conned on afternoon tea.

Booked the afternoon tea for myself and friend for their birthday. On the website it says the price is £30. We enjoyed the food and service itself, but when it came to pay, our bill was £60. I questioned why it was double and the waitress said it was pp for the AT. On the website and menu there is nowhere it states its per person. No * used or small print, and was not explained when booked/on arrival and being seated.

Reviewed : 23 Jun 2026

Great stay with great service

Turned up with a party of 16, had to add a plus one and was well accommodated, really good food and service, mine didn't arrive as expected but the team put it right straight away, always difficult with a large party of people, but the food came almost simultaneously for everyone which was unexpected, food was excellent from that point, the place has a lovely historic feel to it as several of our party had been here before over the last couple of decades, would definitely return myself.

Reviewed : 18 Jun 2026

An Unmitigated Disaster

The Wedding ceremony: The room for the ceremony was not set up as requested by wedding couple - this was for personal reasons suffice to say they were important. The wedding partys flowers were lost - I was asked by a member of the staff if I knew where they were! And I was a guest! At the time of signing the register, it had gone missing, dispite being provided the day before ceremony. Before it even began, the bride (quite understandably) was in tears due to ineptitude of staff.

Reviewed : 14 Jun 2026

Shocking behaviour

The table became available just as my husband was ordering drinks so we all started to make our way through, only to be confronted with the rudest person I have ever encountered. She stood behind the bar and yelled they are not having that table. Absolutely horrified I was carrying my 9 month old grandson, so felt the only thing to do was to leave I have no words to describe the absolute horror this woman was. I would never set foot in that "pub" again.

Reviewed : 09 Jun 2026

Absolutely superb

Myself, wife and daughter are vegan and they made a separate mini buffet for us on a separate table. The food was the best I have ever had for a buffet in a pub. Homemade pizza, garlic bread, salad, spring rolls and an amazing tomato soup. Everything was delicious. Really cannot fault this pub, brilliant and please visit for superb food, great beer choice and friendly smiling faces…perfect.

Reviewed : 04 Jun 2026

Awful, depressing place - Avoid

Before I even arrived I had a bad experience with Victoria in reservations who was rude and unhelpful. My room (and the whole hotel) was tired and shabby. The spa was not clean and there were several drunks in the sauna etc. (one of whom said she worked there !). They were serving alcohol in glasses around the pool area. Breakfast was a disaster-with the fruit salad arriving after the cooked breakfasts...I could go on. ..suffice to say this is an awful place on the edge of an industrial estate.

Reviewed : 24 May 2026

Would not recommend to anyone!

Booked a family meal for my sons birthday yesterday, what a disappointment. Some of the choices that our family ordered had run out, bearing in mind it was only 4.30pm, then some of the meals were under cooked. Next was the sweet course, no chocolate ice cream, someone ordered the lemon sorbet cheese cake and guess what no lemon sorbet left also they had run out of baileys for our coffee. It was a very disappointing evening and would never go again.

Reviewed : 23 May 2026

Don't bother going here.

Went on sunday and arrived at about 12:15. decided to have the sunday lunch which was advertised as roast beef or another roast meat, we were told that only beef was available and when it arrived it looked and tasted like very cheap meat, the mashed potatoes served with it were cold. the pudding was ok but the custrd served with this was also cold. will not be going again

Reviewed : 19 May 2026

Poor service

So disappointing to have the front of house manager speak to my mum in such a manner. Not sure if the guy is under pressure but really, there is a way to speak to people, whether frustrated or not! Forcing their customers what to order and how much food they can order is beyond disgraceful behaviour!

Reviewed : 18 May 2026

Limited spa, limited wifi, overall poor.

Overall the reservation process is poor as they seemed to be expecting one guest despite the reservation clearing stating two guests. Even after check in the staff did not bother updating the room with towels etc for two guests. In summary there is no attention to customer service and the hotel certainly does not make sure a spa is available for residents (even the pool and whirl pool are limited access for children under 14 so kids have limited activties)