Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 27 Sep 2026

Aztetec hotel's spa is disgusting, it's cold

Both the pool and the saunas are cold and full of children going in and out of the saunas and leaving the door open, the jacuzzi is closed but they were letting the children in and out of it, as well as splashing water in the pool and yelling, and understand me, it's a spa, not a public pool.

Reviewed : 24 Sep 2026

Great stay with great service

Turned up with a party of 16, had to add a plus one and was well accommodated, really good food and service, mine didn't arrive as expected but the team put it right straight away, always difficult with a large party of people, but the food came almost simultaneously for everyone which was unexpected, food was excellent from that point, the place has a lovely historic feel to it as several of our party had been here before over the last couple of decades, would definitely return myself.

Reviewed : 14 Sep 2026

Good value for money

Went for impromptu lunch. Excellent service. Food was lovely and very good value for money. I chose the scampi and changed the sides due to my foodie intolerances and this was accommodated without fuss. Staff very friendly.

Reviewed : 11 Sep 2026

How this hotel is rated 4 stars by the AA is beyond me

The room was not soundproofed, constant flow of noisy traffic throughout the night Noise from above room became increasingly intolerable. The bath didn't drain properly because the plughole was full of hairs. The toilet was filthy. We tried to make a formal complaint at reception but was told there were no complaint forms, etc..

Reviewed : 06 Sep 2026

Dreadful sleep, Food made us very ill.

The food - was just terrible, yes I am a vegetarian but un cooked peppers and soggy veg is just not my thing. To make things worse, several family members including myself got very very poorly from the evening buffet!! (we have informed the hotel and are awaiting a call back which has yet to materialise!) The room - we were awoken at 0800 on the sunday morning by a laundry delivery, lots of banging and shouting.

Reviewed : 06 Sep 2026

Shocking behaviour

The table became available just as my husband was ordering drinks so we all started to make our way through, only to be confronted with the rudest person I have ever encountered. She stood behind the bar and yelled they are not having that table. Absolutely horrified I was carrying my 9 month old grandson, so felt the only thing to do was to leave I have no words to describe the absolute horror this woman was. I would never set foot in that "pub" again.

Reviewed : 31 Aug 2026

NEVER AGAIN !

To our surprise the table behind (that had ordered the exact same meals) received their food before us! We had to wait an additional 10 minutes for our food to arrive, which was okay but nothing to shout about. We were then asked if we’d like to look at the dessert menu which we accepted, after 15 minutes of waiting for them to come I had to ask the manager for them !! Very poor all round from all the staff ! Unimpressed with the dissatisfying service and will NOT RETURN.

Reviewed : 25 Aug 2026

Expensive and poor quality

Firstly we were not allowed to pick our own seats and were shown to a dark corner, the pub was very cold and when the meal arrived I was presented with undercooked veg and slices of turkey which had no taste at all and looked very much like the thinly sliced turkey you get in a supermarket, in fact I have had tastier turkey from a supermarket. The tastiest part of the meal were the mashed carrots. Felt it was money wasted and I will definitely not be eating here again. Don't usually write review

Reviewed : 18 Aug 2026

I will never stay at this establishment again!

It was the noisiest hotel I have stayed in. Doors banging,people shouting and being able to hear what was happening in the room & bathroom was not pleasant. close to the airport so numerous planes flying over. worst was the cleanliness in the bathroom, wall had something smeared across it, the plug holes were disgusting, thick black gunge put me of using the bath or the basin as it was extremely visible.

Reviewed : 15 Aug 2026

An Unmitigated Disaster

The Wedding ceremony: The room for the ceremony was not set up as requested by wedding couple - this was for personal reasons suffice to say they were important. The wedding partys flowers were lost - I was asked by a member of the staff if I knew where they were! And I was a guest! At the time of signing the register, it had gone missing, dispite being provided the day before ceremony. Before it even began, the bride (quite understandably) was in tears due to ineptitude of staff.

Reviewed : 13 Aug 2026

Won't be back!

Booked a table here a week prior for the first time available, 5pm. Bearing in mind I have a child that needs to do the whole routine for school, we walk in at 4:51pm to be told that it will be at least 15-20 minutes before we get our table. The poor waitress was apologetic, but the manager was not and the girl who told us the bad news at the till couldn’t care less . We used to visit this pub regularly, but this is the second time in a row we’ve had an issue with them.

Reviewed : 10 Aug 2026

Poor food and service so very Thwaites

We booked a meal on Sunday 14th May for a friends birthday. We all ordered our meals and then ordered drinks. The men ordered blonde beer only to be told it was off and they would have to wait. I ordered a a 5 been chilli. When it came it was cold and dry I sent it back only to receive the same meal back with some greenery on top.