Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 19 Sep 2026

Business hotel they are joking!

Rude staff and Management didn’t seem to care less! Not worth the money paid for rooms. Had better experience elsewhere for less money. For the benefit of minimum characters, manager wasn’t bothered with dealing with my complaint, staff clearly working for their wage and that’s it!

Reviewed : 17 Sep 2026

Never ever have a meal here!

We ordered prawn and smoked salmon cocktail, which at £18:95 seemed a little expensive. What it comprised of was a small piece of smoked salmon and about 8 baby shrimps. ( Prawns they were not and even calling them shrimps would be a stretch.) All on a bed of lettuce. The chips that came with the main course were half cooked, tasteless and difficult to swallow. The linguine had almost the equivalent of two sliced chilli peppers hidden it which completely took away the delicate flavour of the crab

Reviewed : 13 Sep 2026

Awful food

Food was cold, didn't have what was on the menu and agreed for a substitute, which I could have cooked better myself. Oven chips, cold veg and just not nice.

Reviewed : 12 Sep 2026

A wonderful experience

My husband and I have just had a wonderful meal at this gastro pub. We chose the roast beef & Yorkshire pudding with vegetables. For dessert I had sticky toffee pudding with ice cream whilst my husband had rum & rain ice cream with a rum to pour over the top. Everything was freshly made (no frozen stuff) It was the best meal we have ever had in ages. We highly recommend paying the pub a visit but book a table first. Very friendly welcoming staff.

Reviewed : 09 Sep 2026

Unnacceptable

Our stay at the Cottons on 11th and 12th February(which was essential travel for my father's funeral) the heating didn't work, eventually found someone, who came and reset the thermostat, but went off again soon after, the second night was the same it was -1/2 outside, someone brought us a electric heater at about 10.30 pm . The shower didn't get hot. Had to ask for coffee, teaspoons etc . Frayed carpets. Very unpleasant stay in very personal circumstances. Room 148

Reviewed : 07 Sep 2026

Not a good stay at Cottons in Knutsford

Room grubby and dirty, no room service for the 2 days!!! OTHER THAN A PATHETIC ATTEMPT TO MAKE UP THE BEDS, SEE PHOTOS ATTACHED. There were a number of functions on at the hotel, and security were called on a number of occasions due to bedrooms near us at 2am to 4am having some sort of drunken parties, disgraceful. After complaining about no room service and having no sleep, we were offered a discount of £4 that was the biggest insult.

Reviewed : 07 Sep 2026

Totally unacceptable

Called in for a drink 5pm. A group of I think regulars at the bar,one in particular tall,short grey hair and tattoos on both forearms never stopped fffing and blinding to the disgust of us and an elderly couple. Male member of staff behind the bar must have heard him and did nothing to tell him from using that language It's obvious they are regulars and think they can do want they want. Who wants to visit a pub and listen to the lowlife talk,I don't for sure.It needs addressing.

Reviewed : 06 Sep 2026

Spare your cash for the real spa hotel.

Hotel has no foyer.. its unbelievable. £234 a night for a junior room with no breakfast. Ancient rooms with dirty carpets and horrid smell. Got a room cheaper at a spa nearby not.far from Thwaites so called Spa.

Reviewed : 29 Aug 2026

Don't bother going here.

Went on sunday and arrived at about 12:15. decided to have the sunday lunch which was advertised as roast beef or another roast meat, we were told that only beef was available and when it arrived it looked and tasted like very cheap meat, the mashed potatoes served with it were cold. the pudding was ok but the custrd served with this was also cold. will not be going again

Reviewed : 27 Aug 2026

Thwaites hospitality is unbelieveable

We arrived at 6.45 approximately and many people were eating meal in the outdoor area.We purchased our drinks (cost about £20.00).When we asked for menu to order meals we were told that they had stopped serving meals in outdoor area (despite fact that people around us were being served with full meals. When we asked what time they were supposed to stop serving meals outside, we were told there was no set time, they had just decided (for their own convenience) to stop at that minute.

Reviewed : 23 Aug 2026

Mismanagement at the Aztec Hotel

We booked and paid for a signature family room, but when we opened the door, there were other people in the room. Quite embarrassing experience as obviously the room was double booked. Eventually we were given a standard double bed room and the sofa was turned into an extra bed for our son. There was no compensation.

Reviewed : 18 Aug 2026

Yuk

Went with my husband for cheese pie special,sat looking around and it was dirty. Dead flies on the windows ledge and carpet needed a vac. Ask for condiments and brown sauce and ketchup came squirted on a plate and looked lumpy.tasted it and was disgusting. The cheese pie was made with blue cheese( not written on the menu) so I didn't like that. Pleasant service but overall experience was like a greasy jeans!

Reviewed : 07 Aug 2026

Really good value

Held our wedding reception at this venue. Nothing was too much trouble and all ran smoothly, from the timing of the food courses being served, even allowing breaks when needed as the portion sizes were generous. Food was all lovely and commented on by all. Big thank you to Tom, Mark and all the staff.