daniel thwaites plc recently lost its amazing reputation and notwithstanding that daniel thwaites plc now faces criminal charges involving perverting the course of justice, fraud and conspiracy to defraud in the coming months. this means the outcome will certainly involve daniel thwaites plc and yerburgh family coming under the public spotlight & all that might entail public interest was also recently triggered by news that the firm learned of a new promotional online campaign it also transpired that richard bailey conspired to withhold his statement of truth from the court which is very serious!! web4orce ltd successfully represented by an 85 yr old litigant caused thwaites to lose their claim and £84,000 in costs.
Daniel Thwaites Reviews Form
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Daniel Thwaites Latest Reviews
Reviewed : 29 Jul 2026
Unnacceptable
Our stay at the Cottons on 11th and 12th February(which was essential travel for my father's funeral) the heating didn't work, eventually found someone, who came and reset the thermostat, but went off again soon after, the second night was the same it was -1/2 outside, someone brought us a electric heater at about 10.30 pm . The shower didn't get hot. Had to ask for coffee, teaspoons etc . Frayed carpets. Very unpleasant stay in very personal circumstances. Room 148
Reviewed : 27 Jul 2026
Sunday lunch simply dreadful
Under new management so hope it will improve. It is awful at the moment so I should give it a month. Soggy veg, tasteless food or salty and slow in coming. Used to be so good.
Reviewed : 25 Jul 2026
Poor service
So disappointing to have the front of house manager speak to my mum in such a manner. Not sure if the guy is under pressure but really, there is a way to speak to people, whether frustrated or not! Forcing their customers what to order and how much food they can order is beyond disgraceful behaviour!
Reviewed : 11 Jul 2026
Food Poisoning at 4 star hotel.
My partner and I stayed one night at this 4 star hotel last weekend. We both had dinner in the restaurant. About midnight my partner was suddenly feeling sick and was up all night throwing up. Not the weekend away we had planned. I was Ok although I think it was because I had a cooked started and she had a selection from the chefs cold table. I did tell the reception on checkout and they said they were sorry but that was it.
Reviewed : 09 Jul 2026
Thwaites has just lost another guest.
Arcane ruling that they cannot accept the Queens shilling after 11.30pm at the bar because they have cashed their till. Inflexible and totally worst service I have had in 25 years of Hotel Travel. Will give this a wide berth and their Sister Hotels.
Reviewed : 07 Jul 2026
An experience to forget
My youngest nephew then found his glass had a serious and visible crack in it. The starters finally arrived a good 30 minutes after they had been ordered, again no apology and even then one of the starters was incorrect. They did offer, grudgingly, to exchange it.On to the main course. Five of the six meals arrived and, five minutes later mine arrived. I'd ordered from the specials board. it was said to include Mustard MASH. It arrived with hot food piled on a horrible heap of cold potato salad.
Reviewed : 30 Jun 2026
Very disappointed. Not the hotel it used to be.
Most of staff were indifferent at best and miserable at worst. Had to chase tidying up and preparation of room every day. Public area toilets were in a poor state. Annoyed that a separate payment was required to use the pool in what is supposed to be a spa hotel. Service was slow. The hotel lacked any form of front of house leadership or motivation or support. Nothing made us feel like we would like to come to Cottons again
Reviewed : 26 Jun 2026
Absolutely excellent
Well worth the effort to visit , we had the fish and chips x2 plus the southern fried chicken tenders and chips, I can honestly say it was the best fish and chips I’ve ever eaten out couldn’t fault it , my wife said her fried chicken was really tasty , the place itself is tastefully decorated and you can tell they have a pride about the way it looks. We would not hesitate to recommend this Inn, also a mention to the lady who looked after us Alice , brilliant!
Reviewed : 21 Jun 2026
I left Aztec Hotel at 11pm bed was too uncomfortable
Room wasn’t ready on arrival bed wasn’t made up until 5pm! The extra bed was given a single quilt inadequate for a double bed. Room was too small even though I had spoke to property twice about number of guests. Bed was uncomfortable and dangerous has sharp metal down the side. Really bad for children staying in the room.
Reviewed : 13 Jun 2026
Great value
Under new management and thought me an the missus would try out the new menu. The beer in here is always top notch and the food was great really good value for money. Had 2 courses a few drink bill was about £40 well worth it and just what we needed. Will definitely be back. Thanks very much guys
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