Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 17 May 2026

Not a good experience

First and last visit, Friday 5pm. Mt husband ordered fish and chips, the fish was small to say the least! I ordered gammon pineapple and egg. The egg was a rubber blob, chips dry and served with salad. We didn't stay for desert. We were asked if we enjoyed our meal when we went to pay! Our negative reply was "oh dear" ( with a smile) we weren't offered a stopper for our half bottle of wine that we decided to take home. We will not be returning.

Reviewed : 06 May 2026

Restaurant Shocking.

Slow unattractive staff. Food was on this occasion acceptable. Incorrect order constantly asking what is ordered I don’t understand how places like this stay open they are lucky with the lack of competition in the area.

Reviewed : 05 May 2026

Limited spa, limited wifi, overall poor.

Overall the reservation process is poor as they seemed to be expecting one guest despite the reservation clearing stating two guests. Even after check in the staff did not bother updating the room with towels etc for two guests. In summary there is no attention to customer service and the hotel certainly does not make sure a spa is available for residents (even the pool and whirl pool are limited access for children under 14 so kids have limited activties)

Reviewed : 04 May 2026

Dirty room, management needs to pay attention.

It wasn't just slightly dirty: I could run a finger through dust in various parts of the room, there was a leaky pipe underneath the floorboards in the bathroom that was seeping brown liquid and the bathroom smelt damp. The corridors and stairs were dirty, with frayed carpet and stains everywhere.

Reviewed : 28 Apr 2026

Rude Manager typical of Thwaites group.

Stayed with a group of friends for a birthday celebration & long walks with the dogs. Beautiful setting, comfortable but small rooms. Food average, service very poor. Assistant Manager made us feel that everything was too much trouble, that we were an inconvenience instead of paying guests. Requested feedback from us then emailed an appalling & very offensive reply.

Reviewed : 24 Apr 2026

What a disappointment it turned out to be.

Starters arrived and although not the best in the world were edible. 7 of the 8 mains arrived and people were waiting for the 8th before tucking in. However after 5 minutes or so, we had to chase the waiter for the outstanding meal. This arrived after a few more minutes on a stone cold plate with no apology whatsoever.

Reviewed : 19 Apr 2026

Good value for money

Went for impromptu lunch. Excellent service. Food was lovely and very good value for money. I chose the scampi and changed the sides due to my foodie intolerances and this was accommodated without fuss. Staff very friendly.

Reviewed : 18 Apr 2026

Don't bother going here.

Went on sunday and arrived at about 12:15. decided to have the sunday lunch which was advertised as roast beef or another roast meat, we were told that only beef was available and when it arrived it looked and tasted like very cheap meat, the mashed potatoes served with it were cold. the pudding was ok but the custrd served with this was also cold. will not be going again

Reviewed : 12 Apr 2026

Family meal

We went up after the refurb and yes what a difference the deco and the place looks amazing well done to the new tenants and all the staff. We ordered food which the Chef Colin always delivers and the quality is amazing. Would recommend to anyone.

Reviewed : 12 Apr 2026

Really poor

Lift broken x nobody advised us so mother in law stuck in her room. Receptionist rude x abrupt. Food for a buffet was a disgrace, pretty much inedible. Have emailed General Manager 3 times along with the CEO of Thwaites x not even the courtesy of a reply from either of them, typical of Richard Bailey. If I could would give no stars but can only leave review if you click at least 1.

Reviewed : 05 Apr 2026

Regular guest but never again!

Confused that after requesting a quiet room - I am next to a noisy lift. Reception seem to think hotel is busy but rooms still available on line, restaurant and car park not at all busy. Why would they ignore a reasonable request from a regular visitor?

Reviewed : 03 Apr 2026

It's the last time I will visit this place.

It’s the very first time I wanted to leave a review to a restaurant. I thought I must share my experience with people who’re thinking about visiting this restaurant. Totally unhappy experience in terms of food and service we received. Long waiting time for the food (an hour) and none of us enjoyed the food nor their service.

Reviewed : 03 Apr 2026

It’s not a cheap hotel but it felt like it.

We arrived into a dark, stuffy room with view from the window of the main busy road. The aircon was very poor, but opening the window to the sound of cars and Manchesters flight path of continuous planes wasn’t an option. I thought I would grab an extra pillow from the wardrobe - but to was stained and mouldy. I didn’t use the shower or bath - I honestly felt really quite uncomfortable and in the morning following breakfast I couldn’t wait to come home.