Daniel Thwaites
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Daniel Thwaites Latest Reviews

Reviewed : 11 Jul 2026

Excellent 1 Night Stay

The room was neat and tidy, well decorated, had a very comfortable bed with a tasteful modern bathroom, which had a very good raindrop and handheld shower with nice fluffy towels. In the room there was complimentary water, tea and coffee. The coffee being excellent coffee bags but no complimentary biscuits which would have been a nice touch. We booked directly on a bed and breakfast basis. The breakfast was excellent I have to say with plenty of choice.

Reviewed : 06 Jul 2026

Thwaites hospitality is unbelieveable

We arrived at 6.45 approximately and many people were eating meal in the outdoor area.We purchased our drinks (cost about £20.00).When we asked for menu to order meals we were told that they had stopped serving meals in outdoor area (despite fact that people around us were being served with full meals. When we asked what time they were supposed to stop serving meals outside, we were told there was no set time, they had just decided (for their own convenience) to stop at that minute.

Reviewed : 27 Jun 2026

Really poor

Lift broken x nobody advised us so mother in law stuck in her room. Receptionist rude x abrupt. Food for a buffet was a disgrace, pretty much inedible. Have emailed General Manager 3 times along with the CEO of Thwaites x not even the courtesy of a reply from either of them, typical of Richard Bailey. If I could would give no stars but can only leave review if you click at least 1.

Reviewed : 21 Jun 2026

Terrible food

Food was awful , chips couldn't even eat them , gammon just fat , VERY disappointed, no sorry from staff was refunded on the gammon Won't be going again

Reviewed : 17 Jun 2026

Poor service

So disappointing to have the front of house manager speak to my mum in such a manner. Not sure if the guy is under pressure but really, there is a way to speak to people, whether frustrated or not! Forcing their customers what to order and how much food they can order is beyond disgraceful behaviour!

Reviewed : 17 Jun 2026

Typical Thwaites overpriced & unedifying

We stayed at this hotel as we were attending a wedding reception. i think the hotel is overated as it needs updating. The room was tiny and very old fashioned. The drinks were expensive and the snack we had in the bar before the wedding was overpriced a burger and chips was £22.50 i would have expected steak for that price. I would not recommend this hotel,We also didnt have breakfast as it was £27.00 each

Reviewed : 15 Jun 2026

Shocking behaviour

The table became available just as my husband was ordering drinks so we all started to make our way through, only to be confronted with the rudest person I have ever encountered. She stood behind the bar and yelled they are not having that table. Absolutely horrified I was carrying my 9 month old grandson, so felt the only thing to do was to leave I have no words to describe the absolute horror this woman was. I would never set foot in that "pub" again.

Reviewed : 03 Jun 2026

Tired and overpriced

We paid £338 to stay here (£165 B&B and £8 parking). The bar, restaurant and courtyard are modern and inviting but as soon as you climb the stairs to the bedrooms, the cracks begin to appear (literally!). Our room was dark with only a small window and minimum lighting. The bathroom ceiling had mildew and the paint was peeling off. The sink had age lines and the internal doors were knocked and worm.

Reviewed : 24 May 2026

Disgusting service and food contamination

We decided to visit the The Royal after a family walk and ordered 3 meals. We ordered the firecracker chicken as part of our meals. In the salad was a large feather beneath the salad. When we approached the staff the bar lady was kind and polite and took the plate away. What happened next was disgusting. The manger rudely came over and stated that this was not his fault and he wouldn't be offering a replacement